MS Engineer (L2) (Japanese and English - Bilingual) Job at NTT DATA (Cyberjaya)

Job Responsibility

Provide second-level support for hardware, software, and network-related issues to end users
Assist in the installation, configuration, and maintenance of end-user computing devices and software
Provide remote support to end users on various IT systems and applications
Troubleshoot and resolve technical problems with desktops, laptops, printers, and other peripherals
Coordinate troubleshooting procedures with customers, system/network vendors
Receive and execute Service/Change Requests as per company and/or customer defined rules and procedures
Document and track all support requests and incidents in the company’s ticketing system
Collaborate with other IT teams and clients to escalate and resolve complex issues
Maintain up-to-date knowledge of company products, services, and IT infrastructure
Recommend procedure modifications or improvements to streamline support processes
Perform other job-related duties as assigned to support the IT department

Diploma/ degree holder, preferably in Computer Science or IT
Excellent communication and interpersonal skills in both English & Japanese
Minimum 2 years of experience in helpdesk or service desk environment
Minimum 2 years of experience in IT system or technical support or understanding/maintaining procedure and process flow in a helpdesk environment
Strong analytical and problem-solving abilities on desktop(hardware/software) focus to latest Windows environment
Flexible working, observing an 8‑hour workday from Monday to Friday
Language requirement for non-native candidates: Japanese Language Proficiency Test (JLPT) - N2 level minimum or Business Japanese Language Proficiency Test (BJT) – Level J2 minimum
Language requirement for Japanese native candidates: Business Level English
Ability to work independently and as part of a team
Proficiency in end user computing and a good understanding of computer systems, mobile devices, and other tech products

Familiarity with network and server monitoring tools and techniques
Relevant certifications (ITIL, Microsoft 365 Certified: Fundamentals (MS‑900), CompTIA Network+
MD-102: Endpoint Administrator
CompTIA A+