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MS Engineer (L1)

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NTT DATA

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Location:
Malaysia , Cyberjaya

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The MS Engineer (L1) role at NTT DATA involves providing first-level technical support to end-users, troubleshooting hardware and software issues, and ensuring efficient operation of computing devices. Candidates should be bilingual in Japanese and English, possess strong analytical skills, and be flexible with shift patterns. Relevant certifications such as ITIL and CompTIA A+ are preferred. This position offers a hybrid working environment.

Job Responsibility:

  • Provide first-level support for hardware, software, and network-related issues to end users on various IT systems and applications.
  • Assist in the installation, configuration, and maintenance of end-user computing devices and software.
  • Troubleshoot and resolve technical problems with desktops, laptops, printers, mobile devices, and other peripherals.
  • Monitor and manage alerts for network and server performance, ensuring issues are resolved promptly.
  • Coordinate troubleshooting procedures with customers, system/network vendors, and network carriers.
  • Receive and execute Service/Change Requests as per NTT and/or customer defined rules and procedures.
  • Document and track all support requests and incidents in the NTT ticketing system.
  • Maintain up-to-date knowledge of NTT products, services, and IT infrastructure.
  • Recommend procedure modifications or improvements to streamline support processes.

Requirements:

  • Diploma, degree, or relevant qualification preferably IT/Computing OR equivalent work experience related to IT helpdesk/ customer service/ customer support
  • Open to consider fresh graduates and candidates without IT background
  • Languages requirement: bilingual Japanese & English (reading, writing & speaking)
  • Non-native: Advanced to fluent level in Japanese language (minimum JLPT N2)
  • Japanese native candidates: business English
  • Flexible to work in shift patterns as required by the company, which may include 12-hour shifts, and could encompass day, night, or customized working hours.
  • Excellent communication and interpersonal skills
  • Strong analytical and problem-solving abilities
  • Ability to work independently and as part of a team

Nice to have:

  • BJT (Business Japanese Proficiency Test)
  • Experience in helpdesk or Service Desk environment or customer service especially in Japanese
  • Proficiency in end user computing and a good understanding of computer systems, mobile devices, and other tech products
  • Familiarity with network and server monitoring tools and techniques
  • Relevant certifications (e.g., ITIL, CompTIA A+, Network+)

Additional Information:

Job Posted:
January 24, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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