CrawlJobs Logo

MS Engineer L1

nttdata.com Logo

NTT DATA

Location Icon

Location:
Malaysia , Cyberjaya

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

The MS Engineer L1 role at NTT DATA involves providing first-line technical support to clients, ensuring operational IT systems. Candidates should be fluent in Mandarin and English, with Cantonese as a plus. Responsibilities include incident management, customer communication, and monitoring client infrastructure. A diploma or bachelor's degree in IT or Computing is required.

Job Responsibility:

  • Respond to calls /emails/chats received from customer and address the customer needs or route the request accordingly
  • Provide technical support on operational or maintenance of a personal computers/Applications/ other products/peripherals using documented procedures and available tools
  • Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction
  • Investigate first line incidents assigned and identify the root cause of incidents and problems
  • Use appropriate troubleshooting techniques by using the relevant FAQs and tools to identify and isolate the defects and follow guidelines on dispatching onsite engineer, if need arises
  • Responsible to meet customer SLAs agreed in place
  • Responsible for setting customer expectation and escalate issues in case of need/process related to the higher level to resolve the issue to the customer's complete satisfaction
  • Appropriately log all calls accurately in helpdesk database/ CRM /ticketing system for proper customer management
  • Monitors client infrastructure and solutions

Requirements:

  • Diploma, bachelor's degree, or relevant qualification in Information Technology/Computing (or demonstrated equivalent work experience)
  • Fluency in Mandarin & English (both speaking and writing), Cantonese is good advantage
  • Entry level experienced candidate in IT field/helpdesk experience are preferred, but fresh graduates are welcomed
  • Flexible to work in shift patterns as required by the company, which may include 12-hour shifts, and could encompass day, night, or customized working hours.
  • Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role)
  • Ability to communicate and work across different cultures and social groups
  • Ability to maintain a positive outlook at work and agile
  • Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
  • Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey

Additional Information:

Job Posted:
March 20, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
NTT DATA - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for MS Engineer L1

Aircraft Architecture & Integration Systems Engineer

As a Systems Engineer focused on aircraft-level integration, you will work acros...
Location
Location
United States , San Jose
Salary
Salary:
160000.00 - 220000.00 USD / Year
archer.com Logo
Archer Aviation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of engineering experience on aerospace projects involving complex, multi-system integration
  • BS, MS, or PhD in Systems Engineering, Aerospace Engineering, Electrical Engineering, or a related field
  • Proven expertise in ARP4754A and ARP4761 processes or similar standards
  • Experience developing or managing aircraft-level requirements and architectures
  • Experience defining and managing interfaces and aviation protocols (e.g., ARINC 429, CAN)
  • Familiarity with RTCA DO-178C and DO-254 development processes
  • Experience with Polarion or other requirements management tools
  • Excellent interpersonal and communication skills for cross-functional collaboration
Job Responsibility
Job Responsibility
  • Lead or support aircraft-level systems engineering activities that cut across electric propulsion, avionics, flight controls, high voltage, structures, and other systems
  • Identify, analyze, and drive resolution of cross-system integration issues and aircraft-level risks
  • Develop and maintain aircraft-level deliverables, including the Level 1 (L1) requirements, Aircraft Description Document (ADD), Aircraft-Level Integrated Test Procedures and other configuration-defining artifacts
  • Support the definition and allocation of aircraft-level requirements down to systems and components with full traceability through architecture
  • Facilitate trade studies and design integration reviews to ensure system interfaces and performance objectives align at the aircraft level
  • Collaborate with system owners to develop and maintain consistent interface definitions and system architecture views
  • Support verification planning, test coordination, and compliance demonstrations for aircraft-level requirements
  • Work closely with the chief engineer, system owners, and stakeholders (including certification, maintainability & human factors teams) to ensure the product meets overall performance, safety, and regulatory objectives
  • Fulltime
Read More
Arrow Right

Ms engineer (l1) japanese-speaking

As an MS Engineer (L1) Japanese-speaking at NTT DATA, you will provide first-lin...
Location
Location
Malaysia , Cyberjaya
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Diploma or degree in IT or Computer Science is preferred
  • 1-2 years of relevant experience
Job Responsibility
Job Responsibility
  • Provide first-line support for IT infrastructure
  • Troubleshooting incidents
  • Monitoring systems
  • Maintaining client satisfaction through effective communication
Read More
Arrow Right
New

Ms Engineer (L1): Operations Centre

Join NTT DATA as a Cross Technology Managed Services Engineer (L1) and be the fi...
Location
Location
Australia , Sydney
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Entry-level experience with troubleshooting and providing the support required in security / network/ DATA center/ systems/ storage administration and monitoring Services within a medium to large ICT organization
  • Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Security, Network, DATA Centre, Telephony, etc.)
  • Basic knowledge of ITIL processes
  • Highly disciplined in handling of tickets on day-to-day basis
  • Good understanding of using ITSM tools
  • Skill in planning activities and projects in advance and adapting to changing circumstances
  • A client-centric approach
  • Ability to communicate and work across different cultures and social groups
  • Proficiency in active listening techniques
  • A positive outlook at work
Job Responsibility
Job Responsibility
  • Be the first point of contact for clients, ensuring their IT infrastructure and systems remain operational
  • Proactively identify, investigate, and resolve technical incidents and problems
  • Provide first-line support for standard and low-complexity incidents and service requests
  • Monitor client infrastructure and solutions
  • Provide telephonic, ITSM ticket or chat support
  • Perform maintenance activities such as patching and configuration changes
  • Work across two or more technology domains
  • Update existing knowledge articles or create new ones
  • Support project work
  • Contribute to disaster recovery functions and tests
  • Fulltime
Read More
Arrow Right
New

MS Engineer (L1) Japanese-Speaking

As an MS Engineer (L1) Japanese-speaking at NTT DATA, you will be the first poin...
Location
Location
Malaysia , Cyberjaya
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Diploma/degree holders preferably in IT/Computer Science
  • Minimum 1-2 years of related IT helpdesk/customer service working experience is highly preferred but not a must
  • Basic IT skill using PC on daily basis
  • For non-native candidates: Advanced to fluent level in Japanese language (reading, writing & speaking, minimum JLPT N3 is required)
  • For Japanese native candidates: Intermediate to business level English
Job Responsibility
Job Responsibility
  • Respond to calls/emails/chats received from customer and address the customer needs or route the request accordingly
  • Provide technical support on operational or maintenance of personal computers/Applications/other products/peripherals using documented procedures and available tools
  • Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction
  • Investigate first line incidents assigned and identify the root cause of incidents and problems
  • Use appropriate troubleshooting techniques by using the relevant FAQs and tools to identify and isolate the defects and follow guidelines on dispatching onsite engineer if need arises
  • Responsible to meet customer SLAs agreed in place
  • Responsible for setting customer expectation and escalate issues in case of need/process related to the higher level to resolve the issue to the customer's complete satisfaction
  • Appropriately log all calls accurately in helpdesk database/CRM/ticketing system for proper customer management
  • Monitors client infrastructure and solutions
  • Fulltime
Read More
Arrow Right

MS Engineer (L1) Japanese-speaking

The MS Engineer (L1) Japanese-speaking role at NTT DATA involves providing first...
Location
Location
Malaysia , Cyberjaya, Selangor
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Diploma/ degree holders preferably in IT/ Computer Science - open to consider fresh graduates
  • Minimum 1-2 years of related IT helpdesk/ customer service working experience is highly preferred but not a must
  • Basic IT skill
  • using PC on daily basis
  • For non-native (local / Japanese-speaking candidates): Advanced to fluent level in Japanese language (reading, writing & speaking, minimum JLPT N3 is required
  • For Japanese native candidates: Intermediate to business level English
Job Responsibility
Job Responsibility
  • Respond to calls /emails/chats received from customer and address the customer needs or route the request accordingly
  • Provide technical support on operational or maintenance of a personal computers/Applications/ other products/peripherals using documented procedures and available tools
  • Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction
  • Investigate first line incidents assigned and identify the root cause of incidents and problems
  • Use appropriate troubleshooting techniques by using the relevant FAQs and tools to identify and isolate the defects and follow guidelines on dispatching onsite engineer, if need arises
  • Responsible to meet customer SLAs agreed in place
  • Responsible for setting customer expectation and escalate issues in case of need/process related to the higher level to resolve the issue to the customer's complete satisfaction
  • Appropriately log all calls accurately in helpdesk database/ CRM /ticketing system for proper customer management
  • Monitors client infrastructure and solutions
  • Fulltime
Read More
Arrow Right

MS Engineer (L1)

As an Applications Managed Services Engineer (L1) at NTT DATA, you will provide ...
Location
Location
Indonesia , Jakarta Selatan
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Entry-level experience in managing platforms such as Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware, and Storage Administration
  • Basic knowledge of infrastructure and technology within supported technical domains (e.g., ErP, Windows, Linux, SQL, Oracle Middleware, and Webserver)
  • Strong planning skills, with the capability to anticipate and adapt to changing circumstances
  • A client-focused mindset, with the ability to understand and prioritize client needs
  • The ability to communicate and work effectively across different cultures and social groups
  • Active listening skills, including paraphrasing, probing for further information, and refraining from interrupting
  • A positive outlook, even when working under pressure or putting in longer hours as needed
  • A bachelor’s degree in information technology/computing, or equivalent work experience
Job Responsibility
Job Responsibility
  • Monitoring and managing client applications
  • Responding to service requests
  • Resolving low-complexity incidents
  • Working on the first line of support
  • Ensuring issues are quickly identified and resolved or escalated
  • Executing approved maintenance activities such as patching and making configuration changes
  • Providing support to clients via phone or chat
  • Creating and updating knowledge articles
  • Opportunities for work optimization, including automation and process improvements
  • Occasionally contribute to project work
  • Fulltime
Read More
Arrow Right

MS Engineer (L1) Japanese-speaking

As an MS Engineer (L1) Japanese-speaking at NTT DATA, you will be the first poin...
Location
Location
Malaysia , Cyberjaya
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Diploma/ degree holders preferably in IT/ Computer Science
  • Minimum 1-2 years of related IT helpdesk/ customer service working experience is highly preferred but not a must
  • Basic IT skill
  • using PC on daily basis
  • For non-native (local / Japanese-speaking candidates): Advanced to fluent level in Japanese language (reading, writing & speaking, minimum JLPT N3 is required)
  • For Japanese native candidates: Intermediate to business level English
Job Responsibility
Job Responsibility
  • Respond to calls /emails/chats received from customer and address the customer needs or route the request accordingly
  • Provide technical support on operational or maintenance of a personal computers/Applications/ other products/peripherals using documented procedures and available tools
  • Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction
  • Investigate first line incidents assigned and identify the root cause of incidents and problems
  • Use appropriate troubleshooting techniques by using the relevant FAQs and tools to identify and isolate the defects and follow guidelines on dispatching onsite engineer, if need arises
  • Responsible to meet customer SLAs agreed in place
  • Responsible for setting customer expectation and escalate issues in case of need/process related to the higher level to resolve the issue to the customer's complete satisfaction
  • Appropriately log all calls accurately in helpdesk database/ CRM /ticketing system for proper customer management
  • Monitors client infrastructure and solutions
  • Fulltime
Read More
Arrow Right

MS Engineer (L1) Japanese-speaking

As an MS Engineer (L1) Japanese-speaking at NTT DATA, you will be the first poin...
Location
Location
Malaysia , Cyberjaya
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Diploma/ degree holders preferably in IT/ Computer Science - open to consider fresh graduates
  • Minimum 1-2 years of related IT helpdesk/ customer service working experience is highly preferred but not a must
  • Basic IT skill
  • using PC on daily basis
  • For non-native (local / Japanese-speaking candidates): Advanced to fluent level in Japanese language (reading, writing & speaking, minimum JLPT N3 is required)
  • For Japanese native candidates: Intermediate to business level English
Job Responsibility
Job Responsibility
  • Respond to calls /emails/chats received from customer and address the customer needs or route the request accordingly
  • Provide technical support on operational or maintenance of a personal computers/Applications/ other products/peripherals using documented procedures and available tools
  • Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction
  • Investigate first line incidents assigned and identify the root cause of incidents and problems
  • Use appropriate troubleshooting techniques by using the relevant FAQs and tools to identify and isolate the defects and follow guidelines on dispatching onsite engineer, if need arises
  • Responsible to meet customer SLAs agreed in place
  • Responsible for setting customer expectation and escalate issues in case of need/process related to the higher level to resolve the issue to the customer's complete satisfaction
  • Appropriately log all calls accurately in helpdesk database/ CRM /ticketing system for proper customer management
  • Monitors client infrastructure and solutions
  • Fulltime
Read More
Arrow Right