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MS Engineer (L1)

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NTT DATA

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Location:
Indonesia , Jakarta Selatan

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As an Applications Managed Services Engineer (L1) at NTT DATA, you will provide essential support and monitoring services for our clients' critical software applications, including ErP and Middleware technologies. You will be the go-to problem solver, proactively identifying, investigating, and resolving application-based incidents to ensure that we consistently meet our Service Level Agreements (SLAs).

Job Responsibility:

  • Monitoring and managing client applications
  • Responding to service requests
  • Resolving low-complexity incidents
  • Working on the first line of support
  • Ensuring issues are quickly identified and resolved or escalated
  • Executing approved maintenance activities such as patching and making configuration changes
  • Providing support to clients via phone or chat
  • Creating and updating knowledge articles
  • Opportunities for work optimization, including automation and process improvements
  • Occasionally contribute to project work
  • Involved in implementing and delivering disaster recovery functions and tests

Requirements:

  • Entry-level experience in managing platforms such as Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware, and Storage Administration
  • Basic knowledge of infrastructure and technology within supported technical domains (e.g., ErP, Windows, Linux, SQL, Oracle Middleware, and Webserver)
  • Strong planning skills, with the capability to anticipate and adapt to changing circumstances
  • A client-focused mindset, with the ability to understand and prioritize client needs
  • The ability to communicate and work effectively across different cultures and social groups
  • Active listening skills, including paraphrasing, probing for further information, and refraining from interrupting
  • A positive outlook, even when working under pressure or putting in longer hours as needed
  • A bachelor’s degree in information technology/computing, or equivalent work experience

Additional Information:

Job Posted:
March 22, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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