Ms Engineer (L1): Operations Centre Job at NTT DATA (Sydney)

MS Engineer (L1)

Join NTT DATA as a Cross Technology Managed Services Engineer (L1) where you wil...

Location

Indonesia , Jakarta Selatan

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Entry-level experience with troubleshooting and support in security, network, DATA centre, systems, or storage within a medium to large ICT organization
Basic knowledge of management agents, redundancy concepts, and ITIL processes
Highly disciplined in handling of tickets on day-to-day basis. Act promptly as per defined Sop’s
Try to resolve as many tickets as possible using available Knowledge articles or provided Sop’s
Good understanding of using ITSM tools
Skill in planning activities and projects in advance and adapting to changing circumstances
A client-centric approach, understanding their requirements and ensuring a positive experience throughout their journey
Ability to communicate and work across different cultures and social groups
Proficiency in active listening techniques and refraining from interrupting
A positive outlook at work, even in pressurized environments

Job Responsibility

Be the first point of contact for clients, ensuring their IT infrastructure and systems remain operational
Proactively identify, investigate, and resolve technical incidents and problems, focusing on first-line support for standard and low-complexity incidents and service requests
Monitor client infrastructure and solutions, identifying problems and errors before or as they occur
Dive deep into first-line incidents assigned to you, pinpointing the root causes, and providing telephonic, ITSM ticket or chat support to clients
Perform maintenance activities, such as patching and configuration changes
Work across two or more technology domains, such as Cloud, Security, Networking, Applications, or Collaboration
Update existing knowledge articles or create new ones
Seek opportunities for work optimization and support project work as needed
Contribute to disaster recovery functions and tests
Report and escalate incidents when necessary

Fulltime

Ms Engineer- Service Desk (L1)

As a Cross Technology Managed Services Engineer (L1) at NTT DATA, you will be th...

Location

India , Mumbai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Entry-level experience with troubleshooting and support in security, network, data centre, systems, or storage within a medium to large ICT organization
Basic knowledge of management agents, redundancy concepts, and ITIL processes
Highly disciplined in handling of tickets on day-to-day basis
Act promptly as per defined SOPs
Try to resolve as many tickets as possible using available knowledge articles or provided SOPs
Good understanding of using ITSM tools
Skill in planning activities and projects in advance and adapting to changing circumstances
A client-centric approach, understanding their requirements and ensuring a positive experience throughout their journey
Ability to communicate and work across different cultures and social groups
Proficiency in active listening techniques and refraining from interrupting

Job Responsibility

Be the first point of contact for clients, ensuring their IT infrastructure and systems remain operational
Proactively identify, investigate, and resolve technical incidents and problems, focusing on first-line support for standard and low-complexity incidents and service requests
Monitor client infrastructure and solutions, identifying problems and errors before or as they occur
Dive deep into first-line incidents assigned to you, pinpointing the root causes, and providing telephonic, ITSM ticket or chat support to clients
Perform maintenance activities, such as patching and configuration changes
Work across two or more technology domains, such as Cloud, Security, Networking, Applications, or Collaboration
Update existing knowledge articles or create new ones
Seek opportunities for work optimization
Support project work as needed
Contribute to disaster recovery functions and tests

Fulltime

Ms Engineer L2

As a Networking Managed Services Engineer (L2) at NTT DATA, you'll take on a dev...

Location

India , Mumbai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Proficiency in technologies such as Pulse Secure SSL VPN, Palo Alto, Fortinet, Cisco Nexus switches/routers/firewalls, and more familiarity with ticketing tools
At least one technical certification in the above-mentioned technologies
Strong planning skills, with the ability to anticipate and adapt to changing circumstances
Adaptability and resilience in a dynamic work environment
Ability to communicate and work effectively across different cultures and social groups
Proficiency in active listening and client-centric communication
A positive outlook and the ability to work well under pressure
A client-first attitude, always seeking to create positive client experiences
A bachelor's degree or equivalent qualification in IT/Computing, or equivalent work experience

Job Responsibility

Proactively monitoring, identifying, investigating, and resolving technical incidents and problems
Reviewing client requests and tickets, applying technical expertise to resolve them
Handling incidents and requests of medium complexity as second-line support
Proactively monitoring work queues, executing operational tasks, and updating tickets
Identifying, analyzing, and logging issues before they escalate
Communicating with other teams and clients to provide support and ensure changes are executed with clear risk identification and mitigation plans
Highlighting key tickets and upcoming critical tasks during shift handover
Escalating tickets to ensure focus from Centres of Excellence
Collaborating with automation teams to optimize efforts and automate routine tasks
Coaching Service desk and L1 teams in technical and behavioural skills

Fulltime

Senior MS Engineer - ACI

Location

India , Pune

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Proficiency in technologies such as Pulse Secure SSL VPN, Palo Alto, Fortinet, Cisco Nexus switches/routers/firewalls, and more familiarity with ticketing tools
At least one technical certification in the above-mentioned technologies
Strong planning skills, with the ability to anticipate and adapt to changing circumstances
Adaptability and resilience in a dynamic work environment
Ability to communicate and work effectively across different cultures and social groups
Proficiency in active listening and client-centric communication
A positive outlook and the ability to work well under pressure
A client-first attitude, always seeking to create positive client experiences
A bachelor's degree or equivalent qualification in IT/Computing, or equivalent work experience

Job Responsibility

Proactively monitor, identify, investigate, and resolve technical incidents and problems
Work closely with clients and internal teams to ensure services are restored swiftly in line with SLAs
Review client requests and tickets, apply technical expertise to resolve them
Handle incidents and requests of medium complexity
Proactively monitor work queues, execute operational tasks, and update tickets
Identify, analyze, and log issues before they escalate
Communicate with other teams and clients to provide support and ensure changes are executed with clear risk identification and mitigation plans
Highlight key tickets and upcoming critical tasks for the next shift during shift handover
Escalate tickets to ensure right focus from Centres of Excellence (CoE) and other teams
Collaborate with automation teams to optimize efforts and automate routine tasks

Fulltime

Senior MS Engineer - SDWAN

Join NTT DATA as a Senior Networking Managed Services Engineer, where you will e...

Location

India , Pune

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Proficiency in technologies such as Pulse Secure SSL VPN, Palo Alto, Fortinet, Cisco Nexus switches/routers/firewalls, and more familiarity with ticketing tools
At least one technical certification in the above-mentioned technologies
Strong planning skills, with the ability to anticipate and adapt to changing circumstances
Adaptability and resilience in a dynamic work environment
Ability to communicate and work effectively across different cultures and social groups
Proficiency in active listening and client-centric communication
A positive outlook and the ability to work well under pressure
A client-first attitude, always seeking to create positive client experiences
A bachelor's degree or equivalent qualification in IT/Computing, or equivalent work experience

Job Responsibility

Ensure the operational excellence of client IT infrastructure
Proactively monitor, identify, investigate, and resolve technical incidents and problems
Work closely with clients and internal teams to restore services in line with SLAs
Review client requests and tickets, applying technical expertise to resolve them
Handle second-line support incidents and requests of medium complexity
Contribute to project work
Proactively monitor work queues, execute operational tasks, and update tickets
Identify, analyse, and log issues before they escalate
Communicate with other teams and clients to provide support and ensure changes are executed with clear risk identification and mitigation plans
Highlight key tickets and upcoming critical tasks during shift handover

Fulltime

MS Engineer

As a Networking Managed Services Engineer (L2) at NTT DATA, you'll take on a dev...

Location

Indonesia , Jakarta Selatan

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Proficiency in technologies such as Pulse Secure SSL VPN, Palo Alto, Fortinet, Cisco Nexus switches/routers/firewalls, and more familiarity with ticketing tools
At least one technical certification in the above-mentioned technologies
Strong planning skills, with the ability to anticipate and adapt to changing circumstances
Adaptability and resilience in a dynamic work environment
Ability to communicate and work effectively across different cultures and social groups
Proficiency in active listening and client-centric communication
A positive outlook and the ability to work well under pressure
A client-first attitude, always seeking to create positive client experiences
A bachelor's degree or equivalent qualification in IT/Computing, or equivalent work experience

Job Responsibility

Proactively monitoring, identifying, investigating, and resolving technical incidents and problems
Reviewing client requests and tickets, applying technical expertise to resolve them
Handling second-line support, incidents and requests of medium complexity
Proactively monitoring work queues, executing operational tasks, and updating tickets
Identifying, analysing, and logging issues before they escalate
Communicating with other teams and clients to provide support and ensure changes are executed with clear risk identification and mitigation plans
Highlighting key tickets and upcoming critical tasks for the next shift during shift handover
Escalating tickets to ensure the right focus from Centres of Excellence (CoE) and other teams
Collaborating with automation teams to optimize efforts and automate routine tasks
Coaching Service desk and L1 teams in both technical and behavioural skills

Fulltime

Senior MS Engineer - ACI

As a Senior Network Engineer at NTT DATA, you will be responsible for ensuring t...

Location

India , Pune

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Proficiency in technologies such as Pulse Secure SSL VPN, Palo Alto, Fortinet, Cisco Nexus switches/routers/firewalls, and more familiarity with ticketing tools
At least one technical certification in the above-mentioned technologies
Strong planning skills, with the ability to anticipate and adapt to changing circumstances
Adaptability and resilience in a dynamic work environment
Ability to communicate and work effectively across different cultures and social groups
Proficiency in active listening and client-centric communication
A positive outlook and the ability to work well under pressure
A client-first attitude, always seeking to create positive client experiences
A bachelor's degree or equivalent qualification in IT/Computing, or equivalent work experience

Job Responsibility

Ensure the operational integrity of client IT infrastructures
Proactively monitor, identify, investigate, and resolve technical incidents and problems
Work closely with clients and internal teams to restore services in line with SLAs
Review client requests and tickets, applying technical expertise to resolve them
Handle second-line support for incidents and requests of medium complexity
Contribute to project work
Proactively monitor work queues, execute operational tasks, and update tickets
Identify, analyse, and log issues before they escalate
Communicate with other teams and clients to provide support and ensure changes are executed with clear risk identification and mitigation plans
Highlight key tickets and upcoming critical tasks during shift handover

Fulltime

MS Security Engineer (L2)

As a Networking Managed Services Engineer (L2) at NTT DATA, you'll take on a dev...

Location

Indonesia , Jakarta Selatan

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Proficiency in technologies such as Pulse Secure SSL VPN, Palo Alto, Fortinet, Cisco Nexus switches/routers/firewalls, and more familiarity with ticketing tools.
At least one technical certification in the above-mentioned technologies.
Strong planning skills, with the ability to anticipate and adapt to changing circumstances.
Adaptability and resilience in a dynamic work environment.
Ability to communicate and work effectively across different cultures and social groups.
Proficiency in active listening and client-centric communication.
A positive outlook and the ability to work well under pressure.
A client-first attitude, always seeking to create positive client experiences.
A bachelor's degree or equivalent qualification in IT/Computing, or equivalent work experience.

Job Responsibility

Proactively monitor, identify, investigate, and resolve technical incidents and problems.
Review client requests and tickets, applying technical expertise to resolve them.
Handle incidents and requests of medium complexity.
Contribute to project work.
Proactively monitor work queues, execute operational tasks, and update tickets.
Identify, analyze, and log issues before they escalate.
Communicate with other teams and clients to provide support and ensure changes are executed with clear risk identification and mitigation plans.
Highlight key tickets and upcoming critical tasks for the next shift during shift handover.
Escalate tickets to ensure right focus from Centres of Excellence and other teams.
Collaborate with automation teams to optimize efforts and automate routine tasks.

Fulltime

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Ms Engineer (L1): Operations Centre

Job Description

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