MS Engineer (L1) Japanese-speaking Job at NTT DATA (Cyberjaya)

Ms engineer (l1) japanese-speaking

Join NTT DATA as an MS Engineer (L1) specializing in Japanese support. This role...

Location

Malaysia , Cyberjaya

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Diploma/ degree holders preferably in IT/ Computer Science - open to consider fresh graduates
Minimum 1-2 years of related IT helpdesk/ customer service working experience is highly preferred but not a must
Basic IT Skill
using PC on daily basis
For non-native (local / Japanese-speaking candidates): Advanced to fluent level in Japanese language (reading, writing & speaking, minimum JLPT N3 is required)
For Japanese native candidates: Intermediate to business level English

Job Responsibility

Respond to calls /emails/chats received from customer and address the customer needs or route the request accordingly
Provide technical support on operational or maintenance of a personal computers/Applications/ other products/peripherals using documented procedures and available tools
Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction
Investigate first line incidents assigned and identify the root cause of incidents and problems
Use appropriate troubleshooting techniques by using the relevant FAQs and tools to identify and isolate the defects and follow guidelines on dispatching onsite engineer, if need arises
Responsible to meet customer SLAs agreed in place
Responsible for setting customer expectation and escalate issues in case of need/process related to the higher level to resolve the issue to the customer's complete satisfaction
Appropriately log all calls accurately in helpdesk database/ CRM /ticketing system for proper customer management
Monitors client infrastructure and solutions

Fulltime

MS Engineer (L1) Japanese-speaking

As an MS Engineer (L1) Japanese-speaking at NTT DATA, you will provide first-lin...

Location

Malaysia , Cyberjaya

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Diploma/ degree holders preferably in IT/ Computer Science - open to consider fresh graduates
Minimum 1-2 years of related IT helpdesk/ customer service working experience is highly preferred but not a must
Basic IT skill
using PC on daily basis
For non-native (local / Japanese-speaking candidates): Advanced to fluent level in Japanese language (reading, writing & speaking, minimum JLPT N3 is required)
For Japanese native candidates: Intermediate to business level English

Job Responsibility

Respond to calls /emails/chats received from customer and address the customer needs or route the request accordingly
Provide technical support on operational or maintenance of a personal computers/Applications/ other products/peripherals using documented procedures and available tools
Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction
Investigate first line incidents assigned and identify the root cause of incidents and problems
Use appropriate troubleshooting techniques by using the relevant FAQs and tools to identify and isolate the defects and follow guidelines on dispatching onsite engineer, if need arises
Responsible to meet customer SLAs agreed in place
Responsible for setting customer expectation and escalate issues in case of need/process related to the higher level to resolve the issue to the customer's complete satisfaction
Appropriately log all calls accurately in helpdesk database/ CRM /ticketing system for proper customer management
Monitors client infrastructure and solutions

Fulltime

Ms engineer (l1) japanese-speaking

As an MS Engineer (L1) Japanese-speaking at NTT DATA, you will provide first-lin...

Location

Malaysia , Cyberjaya

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Diploma or degree in IT or Computer Science is preferred
1-2 years of relevant experience

Job Responsibility

Provide first-line support for IT infrastructure
Troubleshooting incidents
Monitoring systems
Maintaining client satisfaction through effective communication

Ms engineer (l1) japanese-speaking

As an MS Engineer (L1) Japanese-speaking at NTT DATA, you will be responsible fo...

Location

Malaysia , Cyberjaya

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

diploma or degree in IT or Computer Science
1-2 years of experience preferred
proficiency in Japanese (minimum JLPT N3)
basic IT skills
troubleshooting experience

Job Responsibility

providing first-line support to clients
ensuring their IT infrastructure remains operational
monitor client systems
respond to incidents
ensure service level agreements are met

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Expiration Date

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Requirements

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Job Responsibility

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Expiration Date

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Salary:

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Expiration Date

Until further notice

Requirements

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Expiration Date

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Requirements

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Job Responsibility

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MS Engineer (L1) Japanese-speaking

NTT DATA

Location:
Malaysia , Cyberjaya

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 13, 2026

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