MS Engineer (L1) Japanese-speaking Job at NTT DATA (Cyberjaya)

MS Engineer (L1) Japanese-speaking

NTT DATA

Location:
Malaysia , Cyberjaya

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The MS Engineer (L1) Japanese-speaking is an entry level engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution. The primary objective of this role is to ensure zero missed service level agreement conditions. It focuses on first-line support for standard and low complexity incidents and service requests. This role focuses across two or more technology domains such as (but not limited to) Cloud, Security, Networking, Applications and / or Collaboration. The MS Engineer (L1) Japanese-speaking may also contribute to / support on project work as and when required.

Job Responsibility:

Monitors client infrastructure and solutions
Identifies problems and errors prior to or when they occur
Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction
Investigates first line incidents assigned and identifies the root cause of incidents and problems
Provides telephonic or chat support to clients when required
Schedules maintenance activity windows for patching and configuration changes
Follows the required handover procedures for shift changes to ensure service continuity
Reports and escalates incidents where necessary
Ensures the efficient and comprehensive resolutions of incidents and requests
Updates existing knowledge articles or create new ones
Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities
May also contribute to / support on project work as and when required
May work on implementing and delivering disaster recovery functions and tests
Performs any other related task as required

Requirements:

Diploma/ degree holders preferably in IT/ Computer Science - open to consider fresh graduates
Minimum 1-2 years of related IT helpdesk/ customer service working experience is highly preferred but not a must
Basic IT Skill
using PC on daily basis
For non-native (local / Japanese-speaking candidates): Advanced to fluent level in Japanese language (reading, writing & speaking, minimum JLPT N3 is required)
For Japanese native candidates: Intermediate to business level English
Entry-level experience with troubleshooting and providing the support required in security / network/ DATA center/ systems/ storage administration and monitoring Services within a medium to large ICT organization
Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Security, Network, DATA Centre, Telephony, etc.)
Basic knowledge of ITIL processes

Nice to have:

Up-to-date and relevant ITIL certification
COMPTIA
Any certificate related to M365
Service Desk Analyst
BJPT (Business Japanese Proficiency Test)
Experience in customer service especially in Japanese

Additional Information:

Job Posted:
May 05, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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