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MS Engineer (L1) Japanese-Speaking

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NTT DATA

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Location:
Malaysia , Cyberjaya

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As an MS Engineer (L1) Japanese-speaking at NTT DATA, you will be the first point of contact for clients, ensuring their IT infrastructure remains operational. The role requires a diploma or degree in IT or Computer Science, with a minimum of 1-2 years of related experience preferred. Proficiency in Japanese (JLPT N3) and intermediate English is essential. Responsibilities include troubleshooting, incident management, and maintaining client systems. Join a diverse team and contribute to innovative solutions in a hybrid work environment.

Job Responsibility:

  • Respond to calls/emails/chats received from customer and address the customer needs or route the request accordingly
  • Provide technical support on operational or maintenance of personal computers/Applications/other products/peripherals using documented procedures and available tools
  • Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction
  • Investigate first line incidents assigned and identify the root cause of incidents and problems
  • Use appropriate troubleshooting techniques by using the relevant FAQs and tools to identify and isolate the defects and follow guidelines on dispatching onsite engineer if need arises
  • Responsible to meet customer SLAs agreed in place
  • Responsible for setting customer expectation and escalate issues in case of need/process related to the higher level to resolve the issue to the customer's complete satisfaction
  • Appropriately log all calls accurately in helpdesk database/CRM/ticketing system for proper customer management
  • Monitors client infrastructure and solutions

Requirements:

  • Diploma/degree holders preferably in IT/Computer Science
  • Minimum 1-2 years of related IT helpdesk/customer service working experience is highly preferred but not a must
  • Basic IT skill using PC on daily basis
  • For non-native candidates: Advanced to fluent level in Japanese language (reading, writing & speaking, minimum JLPT N3 is required)
  • For Japanese native candidates: Intermediate to business level English

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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