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MS Engineer (L1) Japanese-speaking

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NTT DATA

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Location:
Malaysia , Cyberjaya

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

As an MS Engineer (L1) Japanese-speaking at NTT DATA, you will provide first-line support for clients, ensuring their IT systems remain operational. Your role involves troubleshooting incidents, monitoring client infrastructure, and maintaining service level agreements.

Job Responsibility:

  • Respond to calls /emails/chats received from customer and address the customer needs or route the request accordingly
  • Provide technical support on operational or maintenance of a personal computers/Applications/ other products/peripherals using documented procedures and available tools
  • Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction
  • Investigate first line incidents assigned and identify the root cause of incidents and problems
  • Use appropriate troubleshooting techniques by using the relevant FAQs and tools to identify and isolate the defects and follow guidelines on dispatching onsite engineer, if need arises
  • Responsible to meet customer SLAs agreed in place
  • Responsible for setting customer expectation and escalate issues in case of need/process related to the higher level to resolve the issue to the customer's complete satisfaction
  • Appropriately log all calls accurately in helpdesk database/ CRM /ticketing system for proper customer management
  • Monitors client infrastructure and solutions

Requirements:

  • Diploma/ degree holders preferably in IT/ Computer Science - open to consider fresh graduates
  • Minimum 1-2 years of related IT helpdesk/ customer service working experience is highly preferred but not a must
  • Basic IT skill
  • using PC on daily basis
  • For non-native (local / Japanese-speaking candidates): Advanced to fluent level in Japanese language (reading, writing & speaking, minimum JLPT N3 is required)
  • For Japanese native candidates: Intermediate to business level English

Additional Information:

Job Posted:
January 26, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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