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MS Engineer (L1) (English & Japanese Bilingual)

Malaysia, Cyberjaya · Job Posted June 29, 2026
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Job Description

MS Engineer (L1) (Japanese and English - Bilingual) is a critical role responsible for providing comprehensive first-level technical support to our end-users. This position involves monitoring network and server performance, troubleshooting hardware and software issues, and ensuring the efficient operation of end-user computing devices. This role requires a 12-hour rotational day & shifts to maintain 24/7 coverage.

Job Responsibility

  • Provide first-level support for hardware, software, and network-related issues to end users on various IT systems and applications
  • Assist in the installation, configuration, and maintenance of end-user computing devices and software
  • Troubleshoot and resolve technical problems with desktops, laptops, printers, mobile devices, and other peripherals
  • Monitor and manage alerts for network and server performance, ensuring issues are resolved promptly
  • Coordinate troubleshooting procedures with customers, system/network vendors, and network carriers
  • Receive and execute Service/Change Requests as per NTT and/or customer defined rules and procedures
  • Document and track all support requests and incidents in the NTT ticketing system
  • Maintain up-to-date knowledge of NTT products, services, and IT infrastructure
  • Recommend procedure modifications or improvements to streamline support processes

Requirements

  • Diploma, degree, or relevant qualification preferably IT/Computing OR equivalent work experience related to IT helpdesk/ customer service/ customer support
  • Open to consider fresh graduates and candidates without IT background
  • Languages requirement: bilingual Japanese & English (reading, writing & speaking)
  • Non-native: Advanced to fluent level in Japanese language (minimum JLPT N2)
  • Japanese native candidates: business English
  • Flexible to work in shift patterns as required by the company, which may include 12-hour shifts, and could encompass day, night, or customized working hours
  • Excellent communication and interpersonal skills
  • Strong analytical and problem-solving abilities
  • Ability to work independently and as part of a team

Nice to have

  • BJT (Business Japanese Proficiency Test)
  • Experience in helpdesk or Service Desk environment or customer service especially in Japanese
  • Proficiency in end user computing and a good understanding of computer systems, mobile devices, and other tech products
  • Familiarity with network and server monitoring tools and techniques
  • Relevant certifications (e.g., ITIL, CompTIA A+, Network+)

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