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MS Engineer, Infra-monitoring

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NTT DATA

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Location:
India , Chennai

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As a Cross Technology Managed Services Engineer (L1) at NTT DATA, you will be the first point of contact for clients, ensuring their IT infrastructure remains operational. Your role involves troubleshooting, incident management, and providing excellent client support. You will work across various technology domains and contribute to disaster recovery efforts.

Job Responsibility:

  • First point of contact for clients, ensuring their IT infrastructure and systems remain operational
  • Proactively identify, investigate, and resolve technical incidents and problems
  • Focus on first-line support for standard and low-complexity incidents and service requests
  • Ensure zero missed service level agreement conditions
  • Monitor client infrastructure and solutions, identifying problems and errors before or as they occur
  • Investigate first-line incidents, pinpointing the root causes
  • Provide telephonic, ITSM ticket or chat support to clients
  • Perform maintenance activities, such as patching and configuration changes
  • Work across two or more technology domains (e.g., Cloud, Security, Networking, Applications, Collaboration)
  • Update existing knowledge articles or create new ones
  • Seek opportunities for work optimization
  • Support project work as needed
  • Contribute to disaster recovery functions and tests
  • Perform careful handovers during shift changes
  • Report and escalate incidents when necessary
  • Strive for efficient, comprehensive resolutions of incidents and requests
  • Provide a positive client experience

Requirements:

  • Entry-level experience with troubleshooting and support in security, network, data centre, systems, or storage within a medium to large ICT organization
  • Basic knowledge of management agents, redundancy concepts, and ITIL processes
  • Highly disciplined in handling of tickets on day-to-day basis
  • Good understanding of using ITSM tools
  • Skill in planning activities and projects in advance and adapting to changing circumstances
  • A client-centric approach
  • Ability to communicate and work across different cultures and social groups
  • Proficiency in active listening techniques
  • A positive outlook at work, even in pressurized environments
  • Willingness to work hard and put in longer hours when necessary
  • A bachelor's degree or equivalent qualification in IT or Computing (or demonstrated equivalent work experience)

Additional Information:

Job Posted:
February 07, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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