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MS Dynamics CRM Senior Developer - Customer Service

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NTT DATA

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Location:
India , Bangalore

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Category:
IT - Software Development

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Salary:

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Job Description:

The Senior MS Dynamics CRM Developer will design and implement features for the Customer Service module, focusing on quality and performance. Candidates should have 5-10 years of experience with Dynamics 365 and Power Platform, along with strong skills in Power Apps, JavaScript, and CI/CD practices. Responsibilities include collaborating across teams, enhancing case management, and mentoring junior developers.

Job Responsibility:

  • Build enhancements across Case mgmt, Queues/Routing, Omnichannel (voice/chat/digital), Knowledge, SLAs/Entitlements, Customer Service Workspace, and Email/Activities
  • Implement Dataverse entities/columns/relationships, forms/views, business rules
  • author JavaScript/TS form scripts
  • create Power Automate flows
  • Develop plugins (.NET/C#), custom actions, and PCF controls (React/TS)
  • ensure UCI best practices and accessibility
  • Integrate with external systems (webhooks, Azure Functions/Service Bus, Logic Apps
  • CIF for CTI) with robust error handling and retries
  • Participate in ALM/CI-CD pipelines (solution export/import, configuration migration, environment variables), automated checks, and deployments to Non-Prod/Prod
  • Add telemetry (App Insights), performance tuning, and create technical docs/runbooks
  • mentor junior developers

Requirements:

  • 5–10years of Dynamics 365/Power Platform delivery with solid Customer Service experience
  • Proficiency in Power Apps, Power Automate, Dataverse customizations, JavaScript/TS, plugins (.NET/C#), and PCF
  • Experience with Omnichannel features and at least one integration pattern (Functions/Service Bus/Logic Apps, CIF)
  • Working knowledge of ALM/CI-CD (Azure DevOps/GitHub) and solution lifecycle management
  • Strong debugging, communication, and documentation skills

Additional Information:

Job Posted:
April 19, 2026

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