MS Dynamics CRM Senior Developer - Customer Service Job at NTT DATA (Bangalore)

MS Dynamics CRM Senior Developer - Customer Service

Design and implement features on the Customer Service module with emphasis on qu...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

5-10 years of Dynamics 365/Power Platform delivery with solid Customer Service experience
Proficiency in Power Apps, Power Automate, Dataverse customizations, JavaScript/TS, plugins (.NET/C#), and PCF
Experience with Omnichannel features and at least one integration pattern (Functions/Service Bus/Logic Apps, CIF)
Working knowledge of ALM/CI-CD (Azure DevOps/GitHub) and solution lifecycle management
Strong debugging, communication, and documentation skills

Job Responsibility

Build enhancements across Case mgmt, Queues/Routing, Omnichannel (voice/chat/digital), Knowledge, SLAs/Entitlements, Customer Service Workspace, and Email/Activities
Implement Dataverse entities/columns/relationships, forms/views, business rules
author JavaScript/TS form scripts
create Power Automate flows
Develop plugins (.NET/C#), custom actions, and PCF controls (React/TS)
ensure UCI best practices and accessibility
Integrate with external systems (webhooks, Azure Functions/Service Bus, Logic Apps
CIF for CTI) with robust error handling and retries
Participate in ALM/CI-CD pipelines (solution export/import, configuration migration, environment variables), automated checks, and deployments to Non-Prod/Prod
Add telemetry (App Insights), performance tuning, and create technical docs/runbooks

Fulltime

Ms Dynamics Crm Senior Developer - Customer Service

We are currently seeking a MS Dynamics CRM Senior Developer - Customer Service t...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

5–10years of Dynamics 365/Power Platform delivery with solid Customer Service experience
Proficiency in Power Apps, Power Automate, Dataverse customizations, JavaScript/TS, plugins (.NET/C#), and PCF
Experience with Omnichannel features and at least one integration pattern (Functions/Service Bus/Logic Apps, CIF)
Working knowledge of ALM/CI-CD (Azure DevOps/GitHub) and solution lifecycle management
Strong debugging, communication, and documentation skills.

Job Responsibility

Build enhancements across Case mgmt, Queues/Routing, Omnichannel (voice/chat/digital), Knowledge, SLAs/Entitlements, Customer Service Workspace, and Email/Activities
Implement Dataverse entities/columns/relationships, forms/views, business rules
author JavaScript/TS form scripts
create Power Automate flows
Develop plugins (.NET/C#), custom actions, and PCF controls (React/TS)
ensure UCI best practices and accessibility
Integrate with external systems (webhooks, Azure Functions/Service Bus, Logic Apps
CIF for CTI) with robust error handling and retries
Participate in ALM/CI-CD pipelines (solution export/import, configuration migration, environment variables), automated checks, and deployments to Non-Prod/Prod
Add telemetry (App Insights), performance tuning, and create technical docs/runbooks

Fulltime

MS Dynamics CRM Senior Developer - Customer Service

The Senior MS Dynamics CRM Developer will design and implement features for the ...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

5–10years of Dynamics 365/Power Platform delivery with solid Customer Service experience
Proficiency in Power Apps, Power Automate, Dataverse customizations, JavaScript/TS, plugins (.NET/C#), and PCF
Experience with Omnichannel features and at least one integration pattern (Functions/Service Bus/Logic Apps, CIF)
Working knowledge of ALM/CI-CD (Azure DevOps/GitHub) and solution lifecycle management
Strong debugging, communication, and documentation skills

Job Responsibility

Build enhancements across Case mgmt, Queues/Routing, Omnichannel (voice/chat/digital), Knowledge, SLAs/Entitlements, Customer Service Workspace, and Email/Activities
Implement Dataverse entities/columns/relationships, forms/views, business rules
author JavaScript/TS form scripts
create Power Automate flows
Develop plugins (.NET/C#), custom actions, and PCF controls (React/TS)
ensure UCI best practices and accessibility
Integrate with external systems (webhooks, Azure Functions/Service Bus, Logic Apps
CIF for CTI) with robust error handling and retries
Participate in ALM/CI-CD pipelines (solution export/import, configuration migration, environment variables), automated checks, and deployments to Non-Prod/Prod
Add telemetry (App Insights), performance tuning, and create technical docs/runbooks

MS Dynamics CRM Senior Developer - Field Service

The Senior MS Dynamics CRM Developer - Field Service will design and implement f...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

5–10 years of Dynamics 365/Power Platform delivery with solid Field Service experience
Proficiency: Power Apps, Power Automate, Dataverse customizations, JavaScript/TS, plugins (.NET/C#), PCF
Experience with RSO, Field Service Mobile (offline), inspections, and at least one integration pattern (ERP, Functions/Service Bus, CFS)
Working knowledge of ALM/CI-CD (Azure DevOps/GitHub) and solution lifecycle management
Strong debugging, communication, and documentation skills

Job Responsibility

Build enhancements across Work Orders, Agreements/PM, Incident Types/Tasks, Customer Assets, Inventory/Returns, SLAs/Entitlements
Configure scheduling (Bookable Resources/Requirements, Scheduling Board) and tune RSO constraints (skills, territories, time windows)
Develop Field Service Mobile features (offline sets, sync rules, inspections)
ensure responsive forms and accessibility in UCI
Implement Dataverse tables/columns/relationships, forms/views
author JavaScript/TS form scripts
create Power Automate flows
Develop plugins (.NET/C#), custom actions, and PCF controls (React/TS)
Integrate with ERP and Azure services (Functions, Logic Apps, Service Bus) and enable Connected Field Service telemetry
Participate in ALM/CI-CD (solution export/import, configuration migration, env variables), automated checks, and deployments to Non-Prod/Prod

Fulltime

Microsoft Dynamics 365 CRM Senior Developer

We seek a highly skilled and experienced Microsoft Dynamics 365 CRM Senior Devel...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience)
6+ years of hands-on experience with Microsoft Dynamics 365 CRM/CE
Strong proficiency in C#, JavaScript, TypeScript, and .NET Framework/Core
Deep knowledge of customizing and extending Dynamics 365 CE through plugins, custom workflows, Power Automate, and Power Apps
Experience with Dataverse and managing CRM data models
Strong experience in system integration using APIs, Azure Logic Apps, and Azure Functions
Familiarity with Azure Service Bus, API Management, and application integration patterns
Solid understanding of Agile methodologies
Excellent problem-solving and communication skills.

Job Responsibility

Develop, customize, and extend Microsoft Dynamics 365 CE (CRM) modules, including Sales, Customer Service, Marketing, and Field Service
Build and maintain custom components such as plugins, workflows, web resources, Power Automate flows, and Power Apps (Canvas & Model-Driven)
Design and implement data integrations using Azure Logic Apps, Azure Functions, REST APIs, and custom connectors
Collaborate with solution architects and business analysts to transform requirements into scalable, technical solutions
Optimize performance, troubleshoot issues, and ensure best practices in CRM development
Support migration activities, including data migration, system upgrades, and environment management
Participate in code reviews, enforce coding standards, and mentor junior developers
Work with Azure DevOps for source control, CI/CD pipelines, and release management.

Fulltime

Inside Sales Manager

The Inside Sales Manager is responsible for managing expectations and developing...

Location

United States , Richardson

Salary:

Not provided

Associa

Expiration Date

Until further notice

Requirements

Basic understanding of sales principles and customer service practices
Possess a high energy, strong desire to achieve top results with a charismatic and positive 'can-do' attitude over the phone or virtually
Strong communication and presentation skills (phone, interpersonal, written, verbal, etc.)
Ability to successfully multi-task in a fast-paced environment
Self-motivated, proactive, detail oriented and a team player
Knowledge of conflict resolution techniques at an expert level
Creative problem solving in understanding and addressing clients' needs and pain points
Time management and time critical prioritization skills
Bachelor's Degree Preferred
Inside sales experience preferred

Job Responsibility

Responsible for meeting and exceeding annual new business sales targets
Responsible for driving the sales process from start to finish
Develops new relationships and nurture existing relationships through a defined daily number of outbound calls to engage and follow-up with potential and assigned customers via telephone and email, identifying and qualifying new prospective leads
Drives and record business development activities and sales pipeline progression in a CRM (SalesForce.com)
Ensures CRM (SalesForce.com) is updated and current and that all key customer information, leads and target accounts are stored and managed
Qualifies and generates leads through APM (AllPropertyManagement), web searches, search engines, and cold calling prospective and existing customers in assigned areas to seek out and develop new business and product applications to increase market share
Responds timely to inbound leads through various channels
Conducts market research on prospective growth areas, competitive markets and industry trends
Develops business plan to achieve sales goals by identifying, advancing and closing deals, including working with their respective Branch Office to set 'road map' for growth within their market
Executes and educates Branch Office on national and local sales promotions or contests

Fulltime

Key Account Manager

The key account manager (KAM) is responsible for handling Buhler's strategically...

Location

United States , Plymouth

Salary:

125000.00 - 150000.00 USD / Year

Bühler Group

Expiration Date

Until further notice

Requirements

Bachelor's degree in business or equivalent
8+ year's proven success in capital equipment sales
or a combination of education and experience
Microsoft Office required
AutoCAD, Project Wise, D3 preferred
enterprise software, such as SAP preferred
Highly driven, with passion for excellence in customer service and customer management with a confident assertive style
Strong relationship building, sales and negotiating skills
Sufficient technical knowledge of products to be sold
Strong presentation skills, written and verbal communication and interpersonal skills, ability to build interpersonal relationships

Job Responsibility

Understand key customers' long-term business goals, associated pain points and identify suitable upselling and cross-selling opportunities
Develop and maintain a solid and trusting relationship with key accounts
Lead the implementation and solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel
Build relationship with key decision makers at customer organization and understand the internal organizational dynamics of key customers
Responsible for revenue, order booking and P&L of the client business and growing the business
Lead a joint strategic account planning process with key customers that develops mutual performance objectives, financial targets, and critical milestones
Cultivate consulting relationships with customers, form customer relationships at multiple levels to provide good service, develop future business opportunities, and gain referrals
Conduct comprehensive account review at least quarterly with key customers
Responsible for the development and achievement of sales through the direct sales channel
Write business plans for all current and opportunity tender business

What we offer

Maternity and paternity leave
Vacation and sick time entitlement
Retirement plan with generous company contribution
Comprehensive healthcare
Protection in the event of disability
Great and dynamic work environment

Inside Sales Manager

Location

United States , Richardson

Salary:

Not provided

Associa

Expiration Date

Until further notice

Requirements

Basic understanding of sales principles and customer service practices
Possess a high energy, strong desire to achieve top results with a charismatic and positive 'can-do' attitude over the phone or virtually
Strong communication and presentation skills (phone, interpersonal, written, verbal, etc.)
Ability to successfully multi-task in a fast-paced environment
Self-motivated, proactive, detail oriented and a team player
Knowledge of conflict resolution techniques at an expert level
Creative problem solving in understanding and addressing clients’ needs and pain points
Time management and time critical prioritization skills
Bachelor’s Degree Preferred
Inside sales experience preferred

Job Responsibility

Managing expectations and developing business solutions for their assigned territories
Overseeing creating effective business plans to generate new account revenue, obtain goals, increase brand loyalty, and driving a proactive prospecting strategy in a remote environment
Brainstorming with other business development staff, branch leadership and regional sales director to define the scope of the project, review requirements, and approve timeframes
Working closely with other company departments to oversee the progress of business development
Meeting and exceeding annual new business sales targets
Driving the sales process from start to finish
Developing new relationships and nurture existing relationships through a defined daily number of outbound calls to engage and follow-up with potential and assigned customers via telephone and email, identifying and qualifying new prospective leads
Driving and record business development activities and sales pipeline progression in a CRM (SalesForce.com)
Ensuring CRM (SalesForce.com) is updated and current and that all key customer information, leads and target accounts are stored and managed
Qualifying and generating leads through APM (AllPropertyManagement), web searches, search engines, and cold calling prospective and existing customers in assigned areas to seek out and develop new business and product applications to increase market share

Fulltime

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MS Dynamics CRM Senior Developer - Customer Service

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