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MS Dynamics CRM Senior Developer - Customer Service

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NTT DATA

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Location:
India , Bangalore

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

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Job Description:

The ERP Specialist role requires 5-10 years of experience in Dynamics 365 and Power Platform, focusing on Customer Service. Candidates should be proficient in Power Apps, Power Automate, and JavaScript. Responsibilities include designing features, integrating systems, and mentoring junior developers. Strong debugging and communication skills are essential.

Job Responsibility:

  • Design and implement features on the Customer Service module with emphasis on quality, performance, and maintainability
  • collaborate across squads and contribute to standards and CI/CD
  • Build enhancements across Case mgmt, Queues/Routing, Omnichannel (voice/chat/digital), Knowledge, SLAs/Entitlements, Customer Service Workspace, and Email/Activities
  • Implement Dataverse entities/columns/relationships, forms/views, business rules
  • author JavaScript/TS form scripts
  • create Power Automate flows
  • Develop plugins (.NET/C#), custom actions, and PCF controls (React/TS)
  • ensure UCI best practices and accessibility
  • Integrate with external systems (webhooks, Azure Functions/Service Bus, Logic Apps
  • CIF for CTI) with robust error handling and retries
  • Participate in ALM/CI-CD pipelines (solution export/import, configuration migration, environment variables), automated checks, and deployments to Non-Prod/Prod
  • Add telemetry (App Insights), performance tuning, and create technical docs/runbooks
  • mentor junior developers

Requirements:

  • 5–10 years of Dynamics 365/Power Platform delivery with solid Customer Service experience
  • Proficiency in Power Apps, Power Automate, Dataverse customizations, JavaScript/TS, plugins (.NET/C#), and PCF
  • Experience with Omnichannel features and at least one integration pattern (Functions/Service Bus/Logic Apps, CIF)
  • Working knowledge of ALM/CI-CD (Azure DevOps/GitHub) and solution lifecycle management
  • Strong debugging, communication, and documentation skills

Additional Information:

Job Posted:
March 01, 2026

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