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The MS Dynamics CRM Lead - Field Service is a pivotal role that requires over 10 years of experience in Dynamics 365 and Field Service delivery. The candidate will lead the design and implementation of solutions, focusing on ERP and IoT integrations. Strong skills in .NET, Power Platform, and stakeholder leadership are essential. This position offers opportunities for mentoring and innovation in a dynamic environment.
Job Responsibility:
Architect and deliver Field Service capabilities end-to-end: Work Orders, Incident Types, Service Tasks, Agreements/PM, Customer Assets/Functional Locations, Inventory/Warehouses/Returns, SLAs/Entitlements
Integrate with enterprise systems: ERP (e.g., Dynamics 365 Finance/Supply Chain) for parts & inventory, Azure (Functions, Service Bus, Logic Apps), Connected Field Service (IoT Hub/IoT Central), external dispatch/telematics
Establish solution layering, environment strategy, and CI/CD (Azure DevOps/GitHub) from Non-Prod → Prod with automated tests and approvals
Drive performance/telemetry (Application Insights), data/security models (teams/roles/field security/auditing), and Copilot/AI features adoption
Mentor engineers, run design reviews, produce ADRs/runbooks, and partner with Product, Architecture, and Support
Requirements:
10+ years on Dynamics 365/Dataverse, with deep Field Service & RSO delivery
strong .NET/C#
Expert in Power Platform (Power Apps, Power Automate), PCF, plugins/workflows, and JavaScript/TypeScript
Proven ERP and IoT/Connected Field Service integrations
strong error-handling and resiliency patterns
Hands-on ALM/CI-CD for D365 solutions (solution pack/unpack, config migration, env variables, test automation)
Excellent stakeholder leadership, troubleshooting at scale, and documentation