CrawlJobs Logo

MS Dynamics CRM Lead - Field Service

nttdata.com Logo

NTT DATA

Location Icon

Location:
India , Bangalore

Category Icon

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided

Job Description:

The MS Dynamics CRM Lead - Field Service is a pivotal role that requires over 10 years of experience in Dynamics 365 and Field Service delivery. The candidate will lead the design and implementation of solutions, focusing on ERP and IoT integrations. Strong skills in .NET, Power Platform, and stakeholder leadership are essential. This position offers opportunities for mentoring and innovation in a dynamic environment.

Job Responsibility:

  • Architect and deliver Field Service capabilities end-to-end: Work Orders, Incident Types, Service Tasks, Agreements/PM, Customer Assets/Functional Locations, Inventory/Warehouses/Returns, SLAs/Entitlements
  • Design scheduling at scale: Bookable Resources/Requirements, Scheduling Board, Resource Scheduling Optimization (RSO), travel/crew skills, territory rules
  • Lead Field Service Mobile (Power Apps) experiences (offline profiles, sync filters, security roles), inspections, barcode/geo, and device integrations
  • Implement customizations: Model-driven apps, Dataverse schema (tables/relationships), forms/views/business rules, JavaScript/TypeScript, PCF (React/TS), plugins/custom actions (.NET/C#), Power Automate flows
  • Integrate with enterprise systems: ERP (e.g., Dynamics 365 Finance/Supply Chain) for parts & inventory, Azure (Functions, Service Bus, Logic Apps), Connected Field Service (IoT Hub/IoT Central), external dispatch/telematics
  • Establish solution layering, environment strategy, and CI/CD (Azure DevOps/GitHub) from Non-Prod → Prod with automated tests and approvals
  • Drive performance/telemetry (Application Insights), data/security models (teams/roles/field security/auditing), and Copilot/AI features adoption
  • Mentor engineers, run design reviews, produce ADRs/runbooks, and partner with Product, Architecture, and Support

Requirements:

  • 10+ years on Dynamics 365/Dataverse, with deep Field Service & RSO delivery
  • strong .NET/C#
  • Expert in Power Platform (Power Apps, Power Automate), PCF, plugins/workflows, and JavaScript/TypeScript
  • Proven ERP and IoT/Connected Field Service integrations
  • strong error-handling and resiliency patterns
  • Hands-on ALM/CI-CD for D365 solutions (solution pack/unpack, config migration, env variables, test automation)
  • Excellent stakeholder leadership, troubleshooting at scale, and documentation

Additional Information:

Job Posted:
January 24, 2026

Work Type:
Hybrid work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for MS Dynamics CRM Lead - Field Service

Project Manager - Microsoft Dynamics 365 CRM & Field Service

NTT DATA is seeking an experienced Project Manager to lead end-to-end delivery o...
Location
Location
United States , Remote
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of experience in IT project/program management
  • 8+ years Proven experience delivering Microsoft Dynamics 365 CRM and/or Field Service projects
  • 8+ years Strong expertise in project planning, execution, and governance
  • 8+ years Experience managing scope, budget, resources, and risks
  • 8+ years Hands-on experience with Agile and Waterfall methodologies
  • 8+ years Experience with tools such as Azure DevOps, Jira, MS Project, or similar
Job Responsibility
Job Responsibility
  • Plan, manage, and execute project timelines and deliverables for Dynamics 365 CRM and Field Service implementations
  • Lead Agile ceremonies including daily stand-ups, sprint planning, and sprint reviews to ensure team alignment
  • Manage project scope, budget, and resources, proactively identifying and addressing variances
  • Track project progress, risks, issues, and dependencies, and drive timely resolution
  • Remove team blockers and facilitate issue resolution across functional and technical teams
  • Maintain project documentation, status reports, and governance artifacts for internal and client visibility
  • Drive stakeholder engagement, ensuring clear communication and expectation management throughout the project lifecycle
  • Coordinate cross-functional teams including business, functional, technical, and QA teams
  • Support post-go-live activities, including hypercare coordination with operations teams
  • Capture lessons learned and continuous improvement opportunities
  • Fulltime
Read More
Arrow Right
New

Project Manager - Microsoft Dynamics 365 CRM & Field Service

NTT DATA is seeking an experienced Project Manager to lead end-to-end delivery o...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of experience in IT project/program management
  • 8+ years Proven experience delivering Microsoft Dynamics 365 CRM and/or Field Service projects
  • 8+ years Strong expertise in project planning, execution, and governance
  • 8+ years Experience managing scope, budget, resources, and risks
  • 8+ years Hands-on experience with Agile and Waterfall methodologies
  • 8+ years Experience with tools such as Azure DevOps, Jira, MS Project, or similar
Job Responsibility
Job Responsibility
  • Plan, manage, and execute project timelines and deliverables for Dynamics 365 CRM and Field Service implementations
  • Lead Agile ceremonies including daily stand-ups, sprint planning, and sprint reviews to ensure team alignment
  • Manage project scope, budget, and resources, proactively identifying and addressing variances
  • Track project progress, risks, issues, and dependencies, and drive timely resolution
  • Remove team blockers and facilitate issue resolution across functional and technical teams
  • Maintain project documentation, status reports, and governance artifacts for internal and client visibility
  • Drive stakeholder engagement, ensuring clear communication and expectation management throughout the project lifecycle
  • Coordinate cross-functional teams including business, functional, technical, and QA teams
  • Support post-go-live activities, including hypercare coordination with operations teams
  • Capture lessons learned and continuous improvement opportunities
Read More
Arrow Right

Senior Field Sales Specialist

On behalf of our partner, a leading food-tech company specialized in premium cor...
Location
Location
Turkey , Istanbul
Salary
Salary:
Not provided
wideandwise.co Logo
Wide and Wise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 5 years of field sales experience specifically within the food / catering industry
  • Deep understanding of catering operations, contract structures, and service dynamics
  • Excellent face-to-face communication, negotiation, and representation skills
  • Self-motivated to build a personal client portfolio with strong field reflexes
  • Valid driver’s license and a preference for active field work
  • Proficient in CRM systems and MS Office programs
  • Minimum Associate or Bachelor’s degree
  • Strong familiarity with Istanbul’s business centers and Industrial Zones (OSBs)
Job Responsibility
Job Responsibility
  • Lead Generation: Identify and actively visit offices, factories, and institutions with corporate catering needs
  • Strategic Presentations: Conduct face-to-face presentations to key decision-makers (HR, Administrative Affairs, Procurement, and Business Owners)
  • Consultative Selling: Analyze the current meal arrangements of potential clients and create tailored solution proposals
  • End-to-End Management: Manage the entire sales cycle from initial contact and contract negotiation to closing the deal
  • Portfolio Retention: Maintain regular visits to the existing customer portfolio to ensure high satisfaction and manage contract renewals
  • Market Intelligence: Monitor competitor activities, pricing models, and market dynamics to contribute to sales strategies
  • Reporting: Regularly report field activities and meeting details via CRM systems
Read More
Arrow Right

Cloud Solution Architect- AI Business Process

Our purpose is to empower organizations to transform the way they work by harnes...
Location
Location
United States , Multiple Locations
Salary
Salary:
85100.00 - 169800.00 USD / Year
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 2+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
  • Authorization to work in the United States that does not now or in the future require employer sponsorship
  • 4+ years experience working in a customer-facing role
  • 4+ years experience leading technical projects
  • 1+ year experience customizing, troubleshooting, and deploying Copilot Studio with one or more demonstratable production deployments
  • 4+ years of experience customizing, tuning, troubleshooting, and deploying one or more of the following cloud-based systems: Dynamics 365 CE Solutions (Customer Service, Sales, and/or Field Service) and/or similar AI-powered CRM and ERP business applications
  • Microsoft Power Platform (Model Driven Apps, Canvas Apps, Power Automate) with Dataverse and/or similar suite of low-code tools to create intelligent agents for business processes
Job Responsibility
Job Responsibility
  • Drive positive Customer Satisfaction and become a trusted advisor to customers by leveraging AI Business Process (Dynamics 365, Power Platform, and/or Copilot Studio) expertise to enable defined Customer Success Plan outcomes
  • Provide feedback and insights from customers back to the relevant Microsoft teams to enable continuous improvement
  • Develop opportunities to drive Customer Success business results by working with business and technical decision makers to ensure they understand Microsoft's AI Business Process value proposition to effectively drive usage and generate value from Microsoft technology investments via implementation advisory, performance efficiency, and organizational/operational excellence
  • Identify resolutions to issues blocking go-live of customer success projects by leveraging deep knowledge of AI Business Process solutions and technical subject matter expertise
  • Lead the technical conversations with customers to drive value from their MS investments
  • Deliver all work according to Microsoft best practices and policies and using repeatable Intellectual Property (IP)
  • Demonstrate Self Learner mindset through continuous alignment of individual skilling to team/area demands and Customer Success goals
  • Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-use, and learn from others to help accelerate your customers transformation journey
  • Fulltime
Read More
Arrow Right
New

Customer Success Manager, NA

At 3Shape, we are pioneers in digital dentistry, dedicated to transforming the d...
Location
Location
United States , Phoenix
Salary
Salary:
Not provided
3shape.com Logo
3Shape
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Business, Marketing, Computer Science
  • or other related field
  • Minimum of Two (2) years of Clinical Experience in a Dental office or lab
  • Minimum of Two (2) years of combined Customer Success, B2B sales, or training experience in dental equipment, healthcare or technology fields
  • Knowledge of Customer Success process, methodologies, and best practices
  • Demonstrated relationship and rapport-building with customers and colleagues
  • Proficient in utilizing MS Office and CRM software
  • Able to work with, understand and embrace changes in technology
  • Fluent in English (both written and verbal)
  • Understanding of Direct and Resale Chanel Distribution Models- preferred
Job Responsibility
Job Responsibility
  • Provide on-going proactive communication with 3Shape customers to foster their engagement with our solutions, provide a positive customer experience, and to develop long-term business relationships and brand loyalty
  • Serving as the primary point of contact between 3Shape and its customers, the CSM educates end users to ensure they are taking advantage of the full array of capabilities 3Shape solutions have to offer and establishes a close relationship with 3Shape and its customers
  • Providing a high level of service and with a customer centric approach, the CSM collaborates closely with the extended 3Shape team, including Inside Sales, commercial HQ functions, Resellers, and members of the Customer Support teams
  • Adopting a forward-thinking stance that emphasizes consultative interactions and customer satisfaction, coupled with exemplary organizational aptitude, relationship navigation, issue solving, and effective listening and researching skills, is fundamental
  • On-Board new 3Shape customers by guiding and educating customers on training, support and other resources available to them and establishing recurring connection points with end user
  • Build and maintain strong customer relationships by proactively conducting service calls to cultivate customer retention and ongoing usage, guide customers to relevant webinars, trainings, and online assets
  • Offer personalized demos and trainings to increase adoption and usage
  • Work closely with Sales, Support and other technical teams to ensure exceptional customer experience and resolving issues
  • serve as the point of contact of any escalation points as needed
  • Expand and review adoption and usage of 3Shape solutions in customers that focuses on account renewals and growth
What we offer
What we offer
  • Comprehensive medical benefits, 401k
  • A unique opportunity to work in a global, innovative MedTech company
  • A collaborative and international work environment
  • The chance to contribute to strategic partnerships that can transform digital dentistry practices
  • Fulltime
Read More
Arrow Right

Head of Retail Salon

The Head of Retail Salon, Hong Kong is responsible for working together with the...
Location
Location
Hong Kong , Hong Kong
Salary
Salary:
Not provided
sothebys.com Logo
Sotheby's
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s Degree required, ideally in relevant area of study/interest
  • Minimum 7 years of sales experience in the field of Luxury Retail and/or Store Management
  • Required experience in managing direct reports within a Retail/Luxury/Hospitality environment
  • High standards of client services and luxury hospitality
  • Ability to motivate and lead a team in achieving company goals
  • At ease in engaging, networking and selling to HNWI and UHNWI
  • Existing local client base a plus
  • General knowledge on luxury products and industry trends is a must
  • Strong attention to detail with the ability to handle multiple tasks simultaneously with accuracy
  • Customer oriented, strong collaborative spirit, and excellent communication skills
Job Responsibility
Job Responsibility
  • Fully responsible for achieving the sales targets defined for the year
  • Propose, define, and oversee the implementation of a strategic and dynamic action plan to achieve the Boutique sales targets & relevant KPIs
  • Proactively identify new business opportunities, aiming at generating additional traffic to drive results
  • Maximize the potential of the cross-category products environment in the store, capitalizing on all available resources (visual merchandising, training, CRM tool, events …)
  • Lead by example on the floor and act as a Sotheby’s Ambassador, understanding the clients’ needs, and identifying potential areas of improvements
  • Be aware of the surrounding luxury competitive environment, its dynamics and market trends
  • Build a solid database of local and international HNWI
  • Maintain a consistent, uncompromising high level of presentation while providing ultra-luxury hospitality services to clients
  • Manage the customer flow on the shop floor ensuring a smooth handling of the traffic and exceptional retail experience
  • Promote a client-centric mindset within the team, always exceeding clients’ expectations and fulfilling their needs with outstanding retail experience
  • Fulltime
Read More
Arrow Right
New

Forklift Operator

Randstad is actively seeking skilled Forklift Operators. We believe in building ...
Location
Location
Canada , Edmonton
Salary
Salary:
Not provided
https://www.randstad.com Logo
Randstad
Expiration Date
June 27, 2026
Flip Icon
Requirements
Requirements
  • 6+ months of recent experience with sit-down forklift operation
  • Experience in loading and unloading trucks
  • Ability to lift up to 40 lbs
  • Proficiency with bills of lading, shipping and receiving, RF scanners, and packing
  • No restrictions handling alcohol
  • Experience working in similar environments
  • Positive attitude
  • Own transportation
  • Punctual
Job Responsibility
Job Responsibility
  • Operate sit-down electric forklifts for the majority of the shift
  • Off-load trailers and store freight in the warehouse
  • Handle documentation and organize pallets
  • Stack pallets up to 12 feet high and 4 feet across
  • Maintain a clean, organized, and safe work area in cooperation with the team
What we offer
What we offer
  • Competitive pay rate
  • Stable, consistent hours on the shift of your choice
  • Positive team environment where safety and smart work are valued
  • Opportunity to grow with a company focused on long-term success
  • Fulltime
Read More
Arrow Right
New

Hr Director

We are looking for an experienced HR Director to lead and strengthen the people ...
Location
Location
United States , Mountain View
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Human Resources, Business Administration, or a related discipline
  • At least 7 years of progressive HR experience with responsibility spanning multiple human resources functions
  • Background leading or significantly supporting a broad HR function within a startup, scaling company, or other high-growth setting
  • Strong working knowledge of employee relations, HR administration, benefits, leave practices, compliance, compensation-related processes, and payroll coordination
  • Experience supporting employees across multiple states, with additional exposure to Canadian HR practices preferred
  • Ability to combine strategic thinking with hands-on execution in a leadership role that requires adaptability and initiative
  • Strong communication and business partnership skills, including experience working directly with executive and senior leadership teams
  • Experience with HR systems, reporting, and employee data analysis
  • HR certification is considered an advantage
Job Responsibility
Job Responsibility
  • Direct the full scope of human resources activities across the employee journey, including onboarding, employee support, benefits coordination, leave administration, compliance, and payroll oversight for a multi-state workforce
  • Collaborate with executives and department leaders to shape HR strategies that support business priorities, organizational growth, and operational effectiveness
  • Support corporate operations while partnering with HR leadership responsible for contracted workforce groups across multiple regions
  • Design and refine HR policies, programs, and internal processes that can scale effectively in a fast-moving, high-growth business environment
  • Advise managers and employees on workplace matters such as performance concerns, employee relations issues, investigations, and conflict resolution
  • Maintain adherence to applicable employment laws and regulations at the federal, state, provincial, and local levels, with particular attention to California labor requirements
  • Coordinate payroll-related activities with internal teams and external service providers to help ensure accuracy, timeliness, and proper documentation
  • Improve HR operational workflows by enhancing processes tied to employee records, onboarding, offboarding, and HR system usage and reporting
  • Lead initiatives that strengthen employee engagement, retention, organizational effectiveness, and company culture
  • Partner across functions, including operations, engineering, and leadership teams, to support workforce planning, talent strategy, and organizational design decisions
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right