MS Dynamics CRM Lead - Field Service Job at NTT DATA (Bangalore)

Project Manager - Microsoft Dynamics 365 CRM & Field Service

NTT DATA is seeking an experienced Project Manager to lead end-to-end delivery o...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

8+ years of experience in IT project/program management
8+ years Proven experience delivering Microsoft Dynamics 365 CRM and/or Field Service projects
8+ years Strong expertise in project planning, execution, and governance
8+ years Experience managing scope, budget, resources, and risks
8+ years Hands-on experience with Agile and Waterfall methodologies
8+ years Experience with tools such as Azure DevOps, Jira, MS Project, or similar

Job Responsibility

Plan, manage, and execute project timelines and deliverables for Dynamics 365 CRM and Field Service implementations
Lead Agile ceremonies including daily stand-ups, sprint planning, and sprint reviews to ensure team alignment
Manage project scope, budget, and resources, proactively identifying and addressing variances
Track project progress, risks, issues, and dependencies, and drive timely resolution
Remove team blockers and facilitate issue resolution across functional and technical teams
Maintain project documentation, status reports, and governance artifacts for internal and client visibility
Drive stakeholder engagement, ensuring clear communication and expectation management throughout the project lifecycle
Coordinate cross-functional teams including business, functional, technical, and QA teams
Support post-go-live activities, including hypercare coordination with operations teams
Capture lessons learned and continuous improvement opportunities

Project Manager - Microsoft Dynamics 365 CRM & Field Service

NTT DATA is seeking an experienced Project Manager to lead end-to-end delivery o...

Location

United States , Remote

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

8+ years of experience in IT project/program management
8+ years Proven experience delivering Microsoft Dynamics 365 CRM and/or Field Service projects
8+ years Strong expertise in project planning, execution, and governance
8+ years Experience managing scope, budget, resources, and risks
8+ years Hands-on experience with Agile and Waterfall methodologies
8+ years Experience with tools such as Azure DevOps, Jira, MS Project, or similar

Job Responsibility

Plan, manage, and execute project timelines and deliverables for Dynamics 365 CRM and Field Service implementations
Lead Agile ceremonies including daily stand-ups, sprint planning, and sprint reviews to ensure team alignment
Manage project scope, budget, and resources, proactively identifying and addressing variances
Track project progress, risks, issues, and dependencies, and drive timely resolution
Remove team blockers and facilitate issue resolution across functional and technical teams
Maintain project documentation, status reports, and governance artifacts for internal and client visibility
Drive stakeholder engagement, ensuring clear communication and expectation management throughout the project lifecycle
Coordinate cross-functional teams including business, functional, technical, and QA teams
Support post-go-live activities, including hypercare coordination with operations teams
Capture lessons learned and continuous improvement opportunities

Fulltime

New

Product Manager (Bone Health & Cardiovascular)

Product Manager (Bone Health & Cardiovascular) will be reporting to Commercial D...

Location

Turkey , Istanbul

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

Bachelor's degree
2+ years of experience in marketing, commercial or customer-face functions with solid track-record of success
2+ years pharma brand management experience
Full professional proficiency in English, both oral and written communications
Demonstrates strong industry knowledge and commercial attitude with growth mindset
Ability to deal with ambiguity and manage time constraints well, takes initiative and acts pro-actively, enthusiastically, and creatively
Demonstrates leader and can-do attitude with excellent engagement skills
Demonstrates strategic and systematic thinking, analytical approach, excellence in operations and project management
Demonstrates strong organizational and time management skills
multi-tasks effectively

Job Responsibility

Leads country brand plan development and strategic & tactical implementation and owns brand strategy from idea to implementation and monitoring to reach corporate and business goals
Leads the brand team and owns the brand agenda by partnering with cross-functional teams including Medical, VA&P, Regulatory, Sales, Finance, Congress & Events, and other related functions & stakeholders to maximize the brand performance as one team
Develops and excels strong customer experience across all channels for both internal and external key stakeholders
Conducts regular market analysis, develops deep understanding on business dynamics, patient &HCP journey with also tracking the competitive environment and leveraging the growth opportunities
Leads business cases and launch excellence processes in all aspects across functions
Leads and supports the promotional activities with active involvement and accountability
Partners with the field force to drive the brand strategies and tactics, congress and events excellence, customer journey touchpoints, message delivery with aspirational branding story flow
Plans, executes, and monitors seamless omni-channel customer and disease awareness experience with orchestrating context and content thru multiple channels
Actively collaborates and co-creates in joint processes and projects with other marketing colleagues
Assumes the responsibility for sales and OpEx forecasts, financial planning, market, and brand analysis

Fulltime

Product Manager (Oncology)

Product Manager (Oncology) will be reporting to Commercial Director and the main...

Location

Turkey , Istanbul

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

Bachelor's degree (Master's Degree would be a plus)
2+ years of experience in marketing, commercial or customer-face functions with solid track-record of success
2+ years pharma brand management experience is a plus, especially in Oncology
Pharma brand launch readiness and execution experience is a plus
Full professional proficiency in English, both oral and written communications
Demonstrates strong industry knowledge and commercial attitude with growth mindset
Ability to deal with ambiguity and manage time constraints well, takes initiative and acts pro-actively, enthusiastically, and creatively
Demonstrates leader and can-do attitude with excellent engagement skills
Demonstrates strategic and systematic thinking, analytical approach, excellence in operations and project management
Demonstrates strong organizational and time management skills

Job Responsibility

Leads country brand plan development and strategic & tactical implementation and owns brand strategy from idea to implementation and monitoring to reach corporate and business goals
Leads the brand team and owns the brand agenda by partnering with cross-functional teams including Medical, VA&P, Regulatory, Sales, Finance, Congress & Events, and other related functions & stakeholders to maximize the brand performance as one team
Develops and excels strong customer experience across all channels for both internal and external key stakeholders
Conducts regular market analysis, develops deep understanding on business dynamics, patient &HCP journey with also tracking the competitive environment and leveraging the growth opportunities
Leads business cases and launch excellence processes in all aspects across functions
Leads and supports the promotional activities with active involvement and accountability
Partners with the field force to drive the brand strategies and tactics, congress and events excellence, customer journey touchpoints, message delivery with aspirational branding story flow
Plans, executes, and monitors seamless omni-channel customer and disease awareness experience with orchestrating context and content thru multiple channels
Actively collaborates and co-creates in joint processes and projects with other marketing colleagues
Assumes the responsibility for sales and OpEx forecasts, financial planning, market, and brand analysis

Fulltime

Business Analyst

We are seeking a delivery-focused, Mid-Level IT Business Analyst with specialize...

Location

Canada , Etobicoke

Salary:

48.76 - 55.72 CAD / Hour

Randstad

Expiration Date

July 26, 2026

Requirements

3–5 years of progressive experience as an IT Business Analyst, with a proven track record of delivering enterprise software projects
Minimum of 2 years of hands-on experience specifying, configuring, or supporting implementations of Microsoft Dynamics 365 CRM/CE (Sales, Customer Service, or Power Pages/Portals)
High proficiency with MS Visio, Microsoft Excel (pivot tables, lookups, data validation), and Agile management trackers (Azure DevOps or Jira)
Diplomatic and effective communication skills
exceptional capacity to digest complex rules and build strong collaborative relationships across matrixed teams

Job Responsibility

Facilitate requirements-gathering sessions and workshops with business users, frontline administrative staff, and technical leads to define project scope
Translate complex regulatory codes, licensing rules, and business needs into clean, logical functional requirements, user stories, and acceptance criteria
Configure out-of-the-box D365 CRM features, forms, and views, and create comprehensive configuration workbooks for the development team
Document current-state ('as-is') workflows and design optimized future-state ('to-be') operational processes using MS Visio or similar modeling tools
Analyze legacy data structures using advanced Excel techniques to support data profiling, field-to-field mapping, and system migration validation
Maintain rigorous requirements traceability matrices (RTM) using Azure DevOps or Jira from discovery through to QA testing
Partner with QA teams to develop testing scenarios, review test cases, and coordinate User Acceptance Testing (UAT) with business subject matter experts
Serve as a proactive platform advocate, challenging unnecessary system customizations and suggesting out-of-the-box D365 capabilities
Assist in developing end-user training documentation and providing post-implementation hypercare support

Fulltime

Customer Success Manager, NA

At 3Shape, we are pioneers in digital dentistry, dedicated to transforming the d...

Location

United States , Phoenix

Salary:

Not provided

3Shape

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business, Marketing, Computer Science
or other related field
Minimum of Two (2) years of Clinical Experience in a Dental office or lab
Minimum of Two (2) years of combined Customer Success, B2B sales, or training experience in dental equipment, healthcare or technology fields
Knowledge of Customer Success process, methodologies, and best practices
Demonstrated relationship and rapport-building with customers and colleagues
Proficient in utilizing MS Office and CRM software
Able to work with, understand and embrace changes in technology
Fluent in English (both written and verbal)
Understanding of Direct and Resale Chanel Distribution Models- preferred

Job Responsibility

Provide on-going proactive communication with 3Shape customers to foster their engagement with our solutions, provide a positive customer experience, and to develop long-term business relationships and brand loyalty
Serving as the primary point of contact between 3Shape and its customers, the CSM educates end users to ensure they are taking advantage of the full array of capabilities 3Shape solutions have to offer and establishes a close relationship with 3Shape and its customers
Providing a high level of service and with a customer centric approach, the CSM collaborates closely with the extended 3Shape team, including Inside Sales, commercial HQ functions, Resellers, and members of the Customer Support teams
Adopting a forward-thinking stance that emphasizes consultative interactions and customer satisfaction, coupled with exemplary organizational aptitude, relationship navigation, issue solving, and effective listening and researching skills, is fundamental
On-Board new 3Shape customers by guiding and educating customers on training, support and other resources available to them and establishing recurring connection points with end user
Build and maintain strong customer relationships by proactively conducting service calls to cultivate customer retention and ongoing usage, guide customers to relevant webinars, trainings, and online assets
Offer personalized demos and trainings to increase adoption and usage
Work closely with Sales, Support and other technical teams to ensure exceptional customer experience and resolving issues
serve as the point of contact of any escalation points as needed
Expand and review adoption and usage of 3Shape solutions in customers that focuses on account renewals and growth

What we offer

Comprehensive medical benefits, 401k
A unique opportunity to work in a global, innovative MedTech company
A collaborative and international work environment
The chance to contribute to strategic partnerships that can transform digital dentistry practices

Fulltime

Senior Field Sales Specialist

On behalf of our partner, a leading food-tech company specialized in premium cor...

Location

Turkey , Istanbul

Salary:

Not provided

Wide and Wise

Expiration Date

Until further notice

Requirements

Minimum 5 years of field sales experience specifically within the food / catering industry
Deep understanding of catering operations, contract structures, and service dynamics
Excellent face-to-face communication, negotiation, and representation skills
Self-motivated to build a personal client portfolio with strong field reflexes
Valid driver’s license and a preference for active field work
Proficient in CRM systems and MS Office programs
Minimum Associate or Bachelor’s degree
Strong familiarity with Istanbul’s business centers and Industrial Zones (OSBs)

Job Responsibility

Lead Generation: Identify and actively visit offices, factories, and institutions with corporate catering needs
Strategic Presentations: Conduct face-to-face presentations to key decision-makers (HR, Administrative Affairs, Procurement, and Business Owners)
Consultative Selling: Analyze the current meal arrangements of potential clients and create tailored solution proposals
End-to-End Management: Manage the entire sales cycle from initial contact and contract negotiation to closing the deal
Portfolio Retention: Maintain regular visits to the existing customer portfolio to ensure high satisfaction and manage contract renewals
Market Intelligence: Monitor competitor activities, pricing models, and market dynamics to contribute to sales strategies
Reporting: Regularly report field activities and meeting details via CRM systems

Cloud Solution Architect- AI Business Process

Our purpose is to empower organizations to transform the way they work by harnes...

Location

United States , Multiple Locations

Salary:

85100.00 - 169800.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 2+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
Authorization to work in the United States that does not now or in the future require employer sponsorship
4+ years experience working in a customer-facing role
4+ years experience leading technical projects
1+ year experience customizing, troubleshooting, and deploying Copilot Studio with one or more demonstratable production deployments
4+ years of experience customizing, tuning, troubleshooting, and deploying one or more of the following cloud-based systems: Dynamics 365 CE Solutions (Customer Service, Sales, and/or Field Service) and/or similar AI-powered CRM and ERP business applications
Microsoft Power Platform (Model Driven Apps, Canvas Apps, Power Automate) with Dataverse and/or similar suite of low-code tools to create intelligent agents for business processes

Job Responsibility

Drive positive Customer Satisfaction and become a trusted advisor to customers by leveraging AI Business Process (Dynamics 365, Power Platform, and/or Copilot Studio) expertise to enable defined Customer Success Plan outcomes
Provide feedback and insights from customers back to the relevant Microsoft teams to enable continuous improvement
Develop opportunities to drive Customer Success business results by working with business and technical decision makers to ensure they understand Microsoft's AI Business Process value proposition to effectively drive usage and generate value from Microsoft technology investments via implementation advisory, performance efficiency, and organizational/operational excellence
Identify resolutions to issues blocking go-live of customer success projects by leveraging deep knowledge of AI Business Process solutions and technical subject matter expertise
Lead the technical conversations with customers to drive value from their MS investments
Deliver all work according to Microsoft best practices and policies and using repeatable Intellectual Property (IP)
Demonstrate Self Learner mindset through continuous alignment of individual skilling to team/area demands and Customer Success goals
Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-use, and learn from others to help accelerate your customers transformation journey

Fulltime

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MS Dynamics CRM Lead - Field Service

Job Description

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