MS Dynamics CRM Lead - Customer Service Job at NTT DATA (Bangalore)

MS Dynamics CRM Developer/Lead

As a Senior D365 Engineer, you will work in one of the largest and most complex ...

Location

United States , Austin

Salary:

55.00 USD / Hour

Realign

Expiration Date

Until further notice

Requirements

7+ years of hands-on experience in software development, specifically with Microsoft Dynamics 365
Experience in user management, role assignment, and security configuration within Dynamics 365 and Power Platform
Ability to configure and customize Dynamics 365 applications to meet business requirements, including creating custom entities, workflows, power automate flows and business rules
Familiarity with Azure Active Directory and integration with other Microsoft services
Proficient in C#, .NET, JavaScript, and SQL with experience in web services (REST/SOAP)
Solid understanding of Dynamics 365 customization, configuration, and deployment using managed solutions
Experience with the Power Platform, including Power Apps (both model-driven and canvas apps), Power Automate, and PCF controls etc.
Knowledge of Azure and cloud-based services is advantageous, specifically Azure Functions
Experience with SQL Server Integration Services (SSIS)
Experience with HTTP and REST architecture.

Job Responsibility

Develop and customize Microsoft Dynamics 365 applications to fulfill specific business needs
Hands-on experience with CRM, sales and marketing modules
Develop software and design solutions independently to satisfy customer requirements that consider performance and availability
Partner with engineering product managers and principal software engineers to translate requirements into detailed designs
Tune performance and resolve availability issues of product or service and its dependencies in production.
Estimate software development effort including identifying dependent teams and developing code to satisfy complex requirements
Adopt engineering best practices while contributing to the definition of the engineering lifecycle as well as the definition of best practices

Microsoft CE CRM Developer

Configure and develop the PTC’s Microsoft CE CRM system based on the functional ...

Location

United States , Middletown

Salary:

Not provided

Ocean Blue Solutions

Expiration Date

Until further notice

Requirements

5+ years’ experience in developing and configuring business applications within the MS Dynamics 365 CE CRM landscape
Deep understanding of Dynamics 365 CE capabilities including Dynamics 365 Customer Service, including customization, configuration, and user management
Strong knowledge of Contact Center applications (e.g., Telephony & IVR based solutions), self-service web portals, and native mobile applications
Requires advanced knowledge of Dynamics 365 CE functionalities and a proven track record of successfully delivering at least 2 Dynamics CE implementation projects for high volume contact centers
3+ experience configuring Dynamics 365 Customer Service functionality including Omnichannel, Unified Routing, etc.
Hands-on experience with integrating Dynamics 365 CE with back-office systems (e.g., ERP) and payment gateways
Familiarity with Agile development methodologies
Proficient in Microsoft Office 365 suite (Teams, Word, Excel, PowerPoint) and Microsoft ADO Testing Module
Bachelor’s degree in business management or information systems
Dynamics 365 Fundamentals (MB-910)

Job Responsibility

Configure and develop the PTC’s Microsoft CE CRM system based on the functional and technical tasks developed as part of an Agile Backlog process
Collaborate with technical leads, project managers, and other stakeholders to ensure successful project delivery
Work closely with and be a member of a team led as assigned by the PTC to implement solutions as defined
Support the Function Lead in defining functional requirements for integrating Dynamics 365 CE with Contact Center applications, self-service portals, SAP, and payment gateways
Ensure the seamless integration, best in class performance, and efficient data flow across systems
Support the development of training programs for end-users to ensure effective use of Dynamics 365 CE solutions
Promote user adoption through effective change management and support
Provide ongoing support and optimization for Dynamics 365 CE solutions
Identify and implement improvements to enhance system functionality and user experience
Configure Dynamics 365 CE applications to meet specific business requirements

MS Dynamics CRM Lead - Field Service

The MS Dynamics CRM Lead - Field Service is a pivotal role that requires over 10...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

10+ years on Dynamics 365/Dataverse, with deep Field Service & RSO delivery
strong .NET/C#
Expert in Power Platform (Power Apps, Power Automate), PCF, plugins/workflows, and JavaScript/TypeScript
Proven ERP and IoT/Connected Field Service integrations
strong error-handling and resiliency patterns
Hands-on ALM/CI-CD for D365 solutions (solution pack/unpack, config migration, env variables, test automation)
Excellent stakeholder leadership, troubleshooting at scale, and documentation

Job Responsibility

Architect and deliver Field Service capabilities end-to-end: Work Orders, Incident Types, Service Tasks, Agreements/PM, Customer Assets/Functional Locations, Inventory/Warehouses/Returns, SLAs/Entitlements
Design scheduling at scale: Bookable Resources/Requirements, Scheduling Board, Resource Scheduling Optimization (RSO), travel/crew skills, territory rules
Lead Field Service Mobile (Power Apps) experiences (offline profiles, sync filters, security roles), inspections, barcode/geo, and device integrations
Implement customizations: Model-driven apps, Dataverse schema (tables/relationships), forms/views/business rules, JavaScript/TypeScript, PCF (React/TS), plugins/custom actions (.NET/C#), Power Automate flows
Integrate with enterprise systems: ERP (e.g., Dynamics 365 Finance/Supply Chain) for parts & inventory, Azure (Functions, Service Bus, Logic Apps), Connected Field Service (IoT Hub/IoT Central), external dispatch/telematics
Establish solution layering, environment strategy, and CI/CD (Azure DevOps/GitHub) from Non-Prod → Prod with automated tests and approvals
Drive performance/telemetry (Application Insights), data/security models (teams/roles/field security/auditing), and Copilot/AI features adoption
Mentor engineers, run design reviews, produce ADRs/runbooks, and partner with Product, Architecture, and Support

MS Dynamics CRM Module Lead

We are seeking a hands-on D365 CRM & Power Pages Developer with strong developme...

Location

India , Noida

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

4-6 years of hands-on experience in Dynamics 365 CRM (CE) development
Strong proficiency in C#, JavaScript, and D365 Web API
Expertise in customisations, plugins, workflows, cloud flows, and security management
Solid experience with Power Pages development
Experience in using ALM tools like Azure DevOps
Strong communication skills and experience working in an onshore–offshore delivery model

Job Responsibility

Develop and customise D365 CRM solutions, including entities, forms, views, and business rules
Design and develop C# plugins, custom workflows, and extensions following best practices
Build and manage Power Automate (cloud flows) for business process automation
Develop JavaScript for form scripting, validations, and UI enhancements
Implement system integrations using D365 Web API and custom services
Configure and manage security roles, teams, and access models in D365
Design, develop, and customise Power Pages, including web pages, forms, lists, and authentication
Collaborate effectively with onshore teams and clients to understand requirements and deliver high-quality solutions

Fulltime

Senior Customer Account Manager Representative

Responsible for supporting Comcast Business Services in efforts to retain and gr...

Location

United States

Salary:

18.43 USD / Hour

Comcast Advertising

Expiration Date

Until further notice

Requirements

MS Suite
Microsoft Dynamics
MS Teams Proficiency
Salesforce
MS Outlook Proficiency
Comcast Business Advanced Business Solutions
Billing Tools
Inbound/Outbound Call Center
Dedicated Internet Sales
High School Diploma / GED

Job Responsibility

Consistently meet and exceed on goals commensurate with job level to include high close ratios, incrementally higher revenue, and multi-product business solutions sell in
Focus on Base customer growth and retention, in the Mid-market segment, to include advanced product upgrades and sales
Lead and conduct biannual account review with midmarket customer base to assess ongoing business needs
Conduct regular reviews and process government accounts to include purchase and sales orders
Consistently and regularly conduct interactions digitally with base of SMB customers
Prepare sales documentation for advanced products and work with Sales Engineering and Customer Project Management teams to complete customer solution design and implementation
Maintain and master knowledge of billing system order entry process to directly enter customer upgrades real time
Provide testing and feedback to assist with deployment and adoption of new products, incentives, systems, and other changes into the sales channel
Retain business customers by mining and growing accounts through solution based selling and account management via the telephone
Make outbound calls to accounts to achieve sales quota metrics

What we offer

Paid Time off
Physical Wellbeing benefits
Financial Wellbeing benefits
Emotional Wellbeing benefits
Life Events + Family Support benefits

Fulltime

Head of Retail Salon

The Head of Retail Salon, Hong Kong is responsible for working together with the...

Location

Hong Kong , Hong Kong

Salary:

Not provided

Sotheby's

Expiration Date

Until further notice

Requirements

Bachelor’s Degree required, ideally in relevant area of study/interest
Minimum 7 years of sales experience in the field of Luxury Retail and/or Store Management
Required experience in managing direct reports within a Retail/Luxury/Hospitality environment
High standards of client services and luxury hospitality
Ability to motivate and lead a team in achieving company goals
At ease in engaging, networking and selling to HNWI and UHNWI
Existing local client base a plus
General knowledge on luxury products and industry trends is a must
Strong attention to detail with the ability to handle multiple tasks simultaneously with accuracy
Customer oriented, strong collaborative spirit, and excellent communication skills

Job Responsibility

Fully responsible for achieving the sales targets defined for the year
Propose, define, and oversee the implementation of a strategic and dynamic action plan to achieve the Boutique sales targets & relevant KPIs
Proactively identify new business opportunities, aiming at generating additional traffic to drive results
Maximize the potential of the cross-category products environment in the store, capitalizing on all available resources (visual merchandising, training, CRM tool, events …)
Lead by example on the floor and act as a Sotheby’s Ambassador, understanding the clients’ needs, and identifying potential areas of improvements
Be aware of the surrounding luxury competitive environment, its dynamics and market trends
Build a solid database of local and international HNWI
Maintain a consistent, uncompromising high level of presentation while providing ultra-luxury hospitality services to clients
Manage the customer flow on the shop floor ensuring a smooth handling of the traffic and exceptional retail experience
Promote a client-centric mindset within the team, always exceeding clients’ expectations and fulfilling their needs with outstanding retail experience

Fulltime

Sales Development Executive

About the Role: We are seeking a Sales Development Executive to join our growing...

Location

China , Shanghai

Salary:

Not provided

CRU International

Expiration Date

Until further notice

Requirements

Bachelor's or Master's degree from a top university in China, or equivalent qualification from a leading university outside of China
Few years of working experience in consulting or financing in a client-facing role, preferably in the mining and/or metals industries
Experience in sales, telesales, or account management roles (or bright, talented individuals looking to start their sales career are welcome to apply)
Proven experience in telesales, lead generation, cold-calling, and campaign management
Experience working in an information subscription business (preferable)
Comfortable using CRM systems for workload and KPI management
Strong interpersonal and relationship-building skills
Excellent written and verbal communication skills in English
Goal-oriented with high energy and enthusiasm
able to operate efficiently in a fast-paced, dynamic, results-driven environment

Job Responsibility

Conduct outreach to support telephone lead generation activities for both inbound and outbound opportunities
Develop a deep understanding of personas, use cases, and pain points for leads
Collaborate with the sales team to generate and provide qualified leads
Maintain accurate records of client contact pipeline management using our CRM system
Assist in telesales campaigns as needed
Create and manage a pipeline of demos and trials for our new subscription services
Work closely with the regional sales team and Business Unit leaders to identify targets for new services and understand prospect business needs
Develop high-quality leads and demos that are passed to the sales team for closing
Stay informed about market dynamics and emerging opportunities in the metals and mining industries

What we offer

Competitive salary and flexible benefits package
Opportunities for professional growth and development as part of a global company
A collaborative and supportive work environment
The chance to work with industry-leading experts and over a diverse range of topics and projects

Senior Project Manager

As an experienced and seasoned Senior Project Manager, you’ll join the PMO team ...

Location

Ireland , Dublin

Salary:

Not provided

Codec UK

Expiration Date

Until further notice

Requirements

5+ years' experience in a similar role as PM
Project management qualification – Prince2 Practitioner/PMP
Experience working in large enterprise organisations, delivering business applications projects, preferably within IT industry
Experience with ERP projects (Microsoft Business Central) and CRM/Workflow projects (Microsoft Dynamics) is strongly desired but is not essential
Demonstrated experience in the delivery of projects to agreed scope, budget and schedule
Management of cross-functional project teams
Proficient in MS Project
Experience operating in an agile, waterfall and Hybrid project management style
Experience using Projector, or other Professional Services automation tools, is preferred but not essential
Demonstrated resilience and composure in leading large, complex projects involving demanding customer stakeholders and challenging internal technical delivery teams

Job Responsibility

Manage larger and more complex projects and may be responsible for multiple projects with several customers in parallel
Maintain project data, planning and forecasting in Codec’s PM tool Projector
Manage all aspects of the projects from pre-sales through implementation and handover to operational support
Provide a single point of accountability as the primary point of contact for the projects
Manage projects to agreed scope, budget & schedule, applying the defined change management processes when required
Identify and manage inter-dependencies with other projects
Work with the internal Codec Governance structures, including the PMO, Resource Management Office (RMO) and Senior Leadership Team in addressing client engagement considerations in a respectful and timely manner, and ensuring that the organisation maintains a positive image and provides high-quality services
Formulate and update project plans and maintain project schedules
Identify, document and manage project risks, assumptions, issues & dependencies (RAID) implementing mitigating actions to address same
Report project progress in line with organisation policies and procedures

Fulltime

MS Dynamics CRM Lead - Customer Service

NTT DATA

Location:
India , Bangalore

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 17, 2026

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MS Dynamics CRM Lead - Customer Service

NTT DATA

Location:India , Bangalore

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Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:February 17, 2026

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Job Posted:
February 17, 2026