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Ms dynamics crm developer

India, Bangalore · Job Posted January 26, 2026
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Job Description

We are looking for an MS Dynamics CRM Developer specializing in Customer Service to implement features and configurations within the Dynamics 365 environment. The ideal candidate will have 1-5 years of experience with Power Platform, Dataverse, and a solid understanding of customer service concepts. This role involves collaborating with teams to enhance customer interactions and streamline processes.

Job Responsibility

  • Configure Dataverse tables, forms, views, and business rules
  • build model-driven app components
  • Write JavaScript/TypeScript form scripts and Power Automate flows
  • assist with plugins (.NET/C#) and PCF controls
  • Contribute to Customer Service features (Cases, Queues, Routing, SLAs/Entitlements, Knowledge, Activities, Customer Service Workspace)
  • assist on Omnichannel (chat/voice) setup
  • Support integrations (Logic Apps/Functions, Service Bus) and CIF basics for CTI under supervision
  • Follow ALM/CI-CD steps for solution movement and config migration
  • add telemetry, tests, and documentation
  • fix routine defects

Requirements

  • 1–5 years (or internships/projects) on Dynamics 365/Power Platform
  • good grasp of Customer Service concepts
  • Practical experience with Dataverse customizations, Power Apps, Power Automate, and JavaScript/TS
  • basic .NET/C# exposure for plugins
  • Familiarity with Omnichannel setup, environment management, and CI/CD basics (Azure DevOps/GitHub)
  • Strong learning mindset, collaboration, and attention to quality and documentation
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