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The Client Service Desk Agent role at NTT DATA is an entry-level position focused on supporting the service desk function. Candidates will be responsible for coordinating service requests, maintaining documentation, and ensuring effective communication with clients. A High School Certification is required, and candidates should possess strong client service and communication skills. The role requires working in a 24X7 shift structure and offers an immediate start. The Assistant Managed Services Client Service Desk Administrator is an entry level administrative role that supports the smooth operation of the service desk function. This role involves tasks such as coordinating service requests, assisting the client service desk team, and maintaining documentation and records to support efficient incident resolution and service delivery.
Job Responsibility:
Provides an administrative support service to the Managed Services Client Service Desk team
Provides entry level administrative tasks as required by the team
May be responsible for receiving, validating, and logging client requests, capturing the detail of the request
Ensures the correct escalation procedure is followed on all critical calls and requests and assists with analyzing and interpreting the request to ensure the correct categorization and prioritization
Works closely with colleagues to ensure the user is kept updated on the progress in relation to the resolution of the pending tickets / requests
Ensures all relevant documents related to the tickets / requests are maintained, including the client’s information
Communicates in a professional manner, provide updates and ensure clients are aware of the actions that are being undertaken on their behalf
Performs any other related task as required
Requirements:
High School Certification
Basic level years of experience
Basic experience level in the Technology Industry and Call Centre environment
Strong client service and communication skills
Ability to work in a 24X7 shift structure
Ambitious self-starter with ability to work under general direction
Ability to use sound judgment to escalate an issue to a higher level
Demonstrates ability to interact with a variety of stakeholders
Demonstrates required integrity to ensure excellent client service and retention