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360 Resourcing Solutions Logo 360 Resourcing Solutions · Hospitality and Tourism

Moxy Front Office Crew Member

United Kingdom, Slough · Job Posted June 01, 2026
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Job Description

As a Moxy Front Office Crew Member, you will be at the heart of the guest journey. From welcoming guests at check-in to serving drinks at the bar, recommending local hotspots, and ensuring every stay is memorable, no two days will ever be the same.

Job Responsibility

  • Deliver exceptional guest service throughout the guest journey
  • Welcome guests with a warm and engaging check-in and check-out experience
  • Handle reservations, guest enquiries, and requests efficiently and professionally
  • Promote and sell hotel services, room upgrades, food and beverage offerings, and local experiences
  • Support the operation of the Moxy Bar, serving drinks and light food offerings when required
  • Act as a local expert, providing recommendations and information to guests
  • Resolve guest concerns promptly and professionally, ensuring guest satisfaction
  • Process payments and maintain accurate guest accounts
  • Maintain brand standards and ensure the front office and public areas are presented to the highest standards
  • Work collaboratively with all hotel departments to create a seamless guest experience
  • Support health, safety, security, and compliance procedures at all times

Requirements

  • Previous customer service, hospitality, retail, or front office experience is preferred but not essential
  • A positive attitude and passion for delivering outstanding guest experiences
  • Excellent communication and interpersonal skills
  • A confident and outgoing personality
  • Ability to multitask and thrive in a fast-paced environment
  • Strong teamwork skills and willingness to support different areas of the hotel
  • Flexible approach to shifts, including evenings, weekends, and public holidays
  • Fluency in English

What we offer

  • Competitive salary and benefits package
  • Employee discounts across participating Marriott properties worldwide
  • Continuous training and development opportunities
  • Career progression opportunities within Vertiq Hospitality Partners
  • Free Healthcare Plan
  • Employee Assistance Programme
  • Recognition and reward programmes
  • Company pension scheme
  • Meals on duty
  • Uniform provided
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