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As a Moxy Crew Member, you’ll deliver engaging, efficient, and memorable guest experiences across Front Office and Beverage, supporting the hotel’s commercial and service objectives.
Job Responsibility:
Providing a warm, confident welcome at check-in and delivering a high-energy bar experience throughout the day and evening
Demonstrating full knowledge of hotel facilities, services, and promotions, actively maximising room and beverage sales
Promoting and enrolling guests into the Marriott Bonvoy loyalty programme, clearly communicating benefits and value
Anticipating guest needs and responding to requests promptly, professionally, and with personality
Operating Front Office and Beverage systems including PMS, POS, and payment platforms, ensuring accuracy at all times
Processing payments in line with company policy, maintaining accurate cash handling and float controls
Supporting room inventory management and contributing to occupancy and revenue optimisation
Managing guest communications, messages, and calls efficiently and in line with brand standards
Sharing local knowledge to enhance the guest experience and support destination discovery
Consistently delivering the Moxy service style — relaxed, modern, friendly, and authentic
Supporting other departments as required to meet business needs
Assisting with luggage, deliveries, and general operational tasks in a safe and efficient manner
Requirements:
Right to work in the UK
Numeracy, literacy & IT skills
Customer service and cash handling experience
Previous experience within a similar role within a hotel environment
Ability to work as part of a team
Strong communication skills
Assist others within and outside of immediate department
Ability to stand for prolonged periods of time
Flexibility, being able to start early, finish late and occasional night shifts
Self-motivated
What we offer:
A fun, spirited workplace where we put people at the heart of everything and our team get to be their true self
A workplace with over 220.000 colleagues worldwide
A family of associates with a work hard, play hard mentality
The best project you will ever work on is you! So let us help you grow with our guidance and training possibilities
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