Move Coordinator Job at JLL (Boulder)

Job Description

Drive exceptional move experiences as a Move Coordinator with JLL, where you'll be responsible for the comprehensive outcome of move processes, customer satisfaction, move communication, and transparency in cost reconciliation across all move-related activities. You'll serve as the central coordination point for small and large office moves and changes while managing new hire onboarding processes and acting as liaison between teams and move vendors to ensure seamless workplace transitions. This role positions you at the center of workplace mobility operations, where your expertise in logistics coordination, vendor management, and customer service will directly impact employee satisfaction and operational efficiency. Your leadership will contribute to JLL's service excellence while you guide administrators and managers through complex move logistics, coordinate technical requirements, and deliver comprehensive post-move support that ensures successful workplace transitions and accurate reporting systems.

Job Responsibility

Manage new hire onboarding information by reaching out to admins and managers, meet with team leaders to guide them through logistics and move details, and update move matrices with customer information and technical requirements
Assess cubicle conditions and order missing parts, review furniture layouts determining storage locations, deliver boxes and move labels, determine mobile locations, and prepare furniture for drop-in stations
Schedule movers and alert security providing all names for badging, coordinate disconnects and reconnects of computers, servers, printers, and phones, and operate check-outs and check-ins managing all locations
Act as liaison between teams and move vendors communicating desk adds and last-minute seating updates, remain on-site for all vendors and customers during moves, and review completed moves making adjustments with vendors
Coordinate vendors for installation of power and data as required, submit service tickets for space cleaning and desk setup, and manage all technical requirements ensuring seamless connectivity
Provide welcome communications with new location information and site services, troubleshoot lost or misplaced items, schedule vendor scrap pickup and furniture recycling, and coordinate pickup of crates and boxes
Following projects and incremental moves, update seat assignments for accurate reporting while compiling and scrubbing move lists for potential issues and maintaining transparency in move-related cost reconciliation

Requirements

College preferred but not required with at least 3 years of experience in corporate environment demonstrating understanding of office operations and workplace coordination
Proficiency in range of information technology tools and platforms with ability to coordinate technical disconnects, reconnects, and installation requirements across diverse office environments
Strong analytical and organizational abilities with proven capability to manage multiple concurrent move projects while maintaining accuracy in logistics coordination and reporting
Excellent written and verbal communication skills with ability to interact effectively with administrators, managers, vendors, and employees across all organizational levels
Strong customer service orientation with ability to manage new hire onboarding processes, troubleshoot issues, and ensure positive move experiences for all stakeholders
Ability to coordinate complex logistics including vendor scheduling, security coordination, space preparation, and technical requirements while maintaining quality standards
Strong presentation capabilities for guiding administrators and managers through move logistics, explaining processes clearly, and delivering comprehensive move instructions to diverse audiences

Nice to have

Background in office relocations, space planning, or facility management with understanding of move coordination best practices and vendor management principles
Experience with office technology systems, telecommunications coordination, or IT equipment management supporting technical aspects of workplace transitions
Background managing contractor relationships, coordinating service providers, or overseeing logistics operations within corporate real estate or facility management contexts
Experience implementing operational improvements, developing standard operating procedures, or enhancing move management processes to increase efficiency and customer satisfaction
Advanced background in customer service, account management, or client-facing roles with proven track record building stakeholder relationships and delivering exceptional service experiences

What we offer

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay

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Move Coordinator

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