Motor Recoveries Handler Job at Activate Group Limited

Job Description

To manage non-fault motor claims; Recoveries Handlers are responsible for identifying and quantifying claims, and managing the recovery process from end to end. To maximise the recovery opportunities from third parties, insurers or agents, for damages and losses our customer has incurred, whilst ensuring all customers receive a professional service, through meeting or exceeding Service Level Agreements (SLAs).

Job Responsibility

Take ownership of assigned customers claims, managing the claims proactively and effectively whilst adhering to set service level parameters
Manage own workload, prioritising each day and ensuring all tasks are complete
Work diligently to recover costs incurred by the customer as a result of non-fault accidents, including vehicle repairs/total loss, replacement vehicle expenses, recovery and storage etc
Identify and pursue third parties, and ensure liability settles favourably by applying knowledge of case precedent, highway code etc., in order to maximise recovery prospects
Evaluate claims with respect of quantum, liability and indemnity prospects to determine the most effective route of recovery
Communicate with insurance companies and third-party agents, using a confident telephone manner and excellent written skills to negotiate favourable settlements expeditiously
Engage in effective negotiation with third party insurers and agents, to ensure that costs recovery is maximised, and claim life-cycles minimised
Using the sopp+sopp claims management system, maintain accurate and comprehensive records of all recovery efforts and related documentation, including emails and calls, offers discussed and payments agreed or received
Record the expected and attained recovery for each claim, with respect of both liability & quantum
Use commercial awareness and industry knowledge to make accurate judgement on the prospects of success in litigation in cases of non-payment, referring suitable claims to solicitors accordingly
Use strong communication and persuasion skills to advocate for the customer's interests
Ensure customers are kept up to date with the progress of their claims

Requirements

Prior experience in debt recovery, claims management, or related roles is advantageous
Strong negotiation and interpersonal skills
Excellent analytical and problem-solving abilities
Familiarity with insurance policies, terminology, and claim procedures
Knowledge of case law and standard practice surrounding ULR and liability is beneficial
Proficiency in using relevant software and tools for data management and reporting
Adaptability and initiative to be able to adjust to the many factors that make each claim unique and react accordingly
Attention to detail and a high degree of organisational skills
Ability to work independently and as part of a team
Accountability for own performance and the importance of contributing to team success

What we offer

33 days holiday (including bank holidays)
Personal health cash plan – claim back the cost of things like dentist and optical check ups
Enhanced maternity / paternity / adoption / shared parental pay
Life assurance: three times basic salary
Free breakfasts and fruit
Birthday surprise for everybody

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Motor Recoveries Handler

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