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Motor Finance Specialist

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Admiral Group Plc

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Location:
United Kingdom , Cardiff

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Category:
Finance

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a Motor Finance Specialist to join our team at Admiral Money! You will create meaningful experiences for customers by listening carefully and asking the right questions. You will understand where each customer is in their car‑buying journey and explain how our lending products can save them time and money. You will respond to customer queries via phone, web chat, and email. The role also includes contacting dealerships to arrange payments and request invoices, ensuring a seamless experience. You will be a key part of our digital car‑buying process, acting as the main point of contact for customers looking to fund their vehicles. You’ll share knowledge of our financial products, support customers in finding the right vehicle, and work with internal teams to resolve queries efficiently. You’ll support customers applying through digital or point‑of‑sale journeys, ensuring everyone receives a high level of service.

Job Responsibility:

  • Serve as the primary point of contact for customers throughout the car buying journey
  • Use internal tools and capabilities to help customers find suitable vehicles within Admiral’s dealer network
  • Provide clear, expert guidance on financial products and offer support where needed
  • Liaise with dealers to arrange payments and coordinate collection dates to ensure a seamless buying experience
  • Act as a liaison between customers and internal departments, ensuring clear communication and smooth execution of customer requests
  • Collaborate with cross‑functional teams, including sales, underwriting, and customer service to deliver timely and accurate solutions
  • Work with the Product team to continuously improve the customer proposition and journey
  • Ensure customers understand the features, benefits, and key information relating to each financial product
  • Consult with the dealer network to support smooth handovers and agree collection and payment arrangements
  • Support customers in making informed financial decisions, tailoring your approach to each individual’s needs
  • Ensure that best practise and expertise is shared across the operational teams, and to wider Operational and Product areas where suitable
  • This could include the need to roll our product/role specific training, run call calibration sessions or workshops

Requirements:

  • Previous customer service experience, preferably in a sales environment, with a strong appetite for providing first class customer service
  • Sound analytical skillset
  • Effective communication and influencing skills, with the ability to communicate clearly with frontline staff, senior stakeholders, and customers across different channels
  • Strong literacy and numerical skills
  • Ability to embrace a fast‑paced environment
  • Used to working to deadlines and meeting KPIs
  • Proactive, organised, able to manage time effectively and take initiative
  • Positive work ethic and a can‑do attitude when supporting business change
  • Willingness to be developed, coached, and to take feedback on board
  • Experience/good knowledge of: Sales methodology
  • Changing landscape of the regulatory environment
  • Digital innovation

Nice to have:

  • Familiarity with the motor industry and car buying
  • Willingness to share ideas and contribute to business improvement
What we offer:
  • 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays)
  • Option to buy or sell up to an additional five days of annual leave
  • Eligible for up to £3,600 of free shares each year after one year of service
  • Financial & Mortgage Advice
  • 24-Hour Ecare
  • Cycle to Work Scheme
  • Flexible Working
  • Simply Health
  • Private Health Cover
  • Critical Illness Cover

Additional Information:

Job Posted:
March 03, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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