Motor Claims Specialist, Allianz

Allianz

Location:
Malaysia, Kuala Lumpur

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The motor claim specialist – own damage will be part of the claims team and plays a pivotal role in managing all motor claim related to own damage motor claims for Allianz entities. The incumbent will be supporting Allianz entities in managing the entire process of own damage claims within the motor claims function, supporting sustainable growth and profitability for the company.

Job Responsibility:

Conduct thorough investigations, assessing liabilities and collaborating with legal professionals where necessary
Conduct regular reviews and analysis of claim trends and performance metrics, identifying areas for improvements and implementing corrective actions
Serve as a point of contact for escalated claim issues, working to resolve disputes and negotiate settlements effectively
Collaborate with external stakeholders including customers, distributors, legal professionals, repair workshops and motor surveyors and investigators to facilitate smooth and fair claim settlements
Collaborate with internal stakeholders including product, underwriting and distribution stakeholders to ensure alignment of coverage, policy intent and wordings
Enhance claim handling processes and contribute to the continuous improvement of claims management protocols by staying updated with industry trends, legal changes, and best practices
Maintain good turn-around-time and claims service level standards to ensure that customers’ claims experience is duly met

Requirements:

Recognized degree or diploma
Certification in Basic Insurance Concepts and Principles (BCP), Personal General Insurance (PGI) and Commercial General Insurance (ComGl) with Singapore College of Insurance
Minimum 7 years of experience in Motor claims handling with a focus on third party claims within the Malaysia or Singapore insurance market
Good knowledge of Microsoft Office software and any other technology applications
Strong knowledge of motor insurance policies, regulations, and industry practices in Malaysia and Singapore
Excellent analytical, negotiation, and communication skills
Meticulous, analytical, problem solving and organized
Open-minded, proactive, receptive to new ideas and cope well with changes and pressure

Nice to have:

Open-minded
Excellent analytical, negotiation, and communication skills

Additional Information:

Job Posted:
May 12, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Motor Claims Specialist