Motor Claims Service Consultant

• Managing a national based portfolio of motor claims through to settlement
• majority of scheduled time spent rostered on our inbound motor claims queue
• handling a high volume of inbound and outbound calls in a fast-paced environment
• providing excellent customer service to our customers in a timely and efficient manner
• maintaining positive working relationships with external and internal stakeholders and providing the best possible outcomes for our customers
• understanding and adhering to all relevant policies, while working within the compliance and regulatory requirements of the role

• High level of customer service experience
• insurance knowledge/background would be highly desirable
• genuinely passionate about helping customers
• ability to multi-task and work in a high volume/fast-paced environment
• excellent communication skills (both written and verbal)
• ability to work a rotating roster between the hours of 8am-6.00pm (local time based on your location)
• ability to work a training roster from 9am-5.30pm (AEST time)

Insurance knowledge/background would be highly desirable

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day
• Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer