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Motor Claims Service Consultant

https://www.allianz.com Logo

Allianz

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Location:
Australia , Melbourne ▼

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work. We’re one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people to further our commitment to securing the future for our people and customers. We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Job Responsibility:

  • Managing a national based portfolio of motor claims and handling a high volume of inbound/outbound calls
  • Providing excellent customer service to our customers in a timely manner
  • Maintaining positive working relationships with external and internal stakeholders and providing the best possible outcomes for our customers
  • Understanding and adhering to all relevant policies and procedures to mitigate risks and compliance issues

Requirements:

  • High level of Customer service experience, ideally within a claim’s environment
  • Insurance knowledge/background would be highly desirable
  • Ability to multi-task and work in a fast-paced environment
  • Excellent communication skills (both written and verbal)
What we offer:
  • Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
  • Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
  • Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
  • Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!

Additional Information:

Job Posted:
April 29, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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