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Motion automation intelligence- sr field services support

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NAPA Auto Parts

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Location:
United States , Salisbury

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Under limited supervision, provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system.

Job Responsibility:

  • Provides highly visible customer support through the performance of on-site installation
  • Oversees any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems
  • Checks out and approves operational quality of system equipment
  • Instructs customers in the operation and maintenance of the system
  • Interprets customers' needs and clarifies the responsibility for problem resolution
  • Performs feasibility and approves operational quality of system equipment
  • Provides on-site technical product support and service to customers
  • Provides customers assistance with the operation and maintenance of the system
  • Serves as Motion's liaison with customer on administrative and technical matters for assigned projects
  • May mentor lower-level employees
  • Performs other duties as assigned

Requirements:

  • Associate degree and five (5) or more years of related experience or an equivalent combination
  • Maintenance and reliability background
  • Ability to work independently
  • Strong critical thinking and problem solving ability
  • Strong communication skills required
  • Ability to maintain a professional demeanor in a stressful situation
  • Ability to manage contract location resources
  • Ability to manage travel budget
  • Excellent driving record preferred
  • More than 50% travel required
  • Push/pull up to 100 pounds
  • Lift/carry up to 100 pounds
  • Lift bulky objects
What we offer:
  • Options for healthcare coverage
  • 401(k)
  • Tuition reimbursement
  • Vacation
  • Sick pay
  • Holiday pay

Additional Information:

Job Posted:
January 15, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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