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Motion Automation Intelligence- Customer Service Representative II

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Genuine Parts Company

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Location:
United States , Danvers

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Under general supervision, ensures customer expectations are accurately determined and are fully met. May provide guidance to less experienced Customer Service Representatives or may support specific customer(s).

Job Responsibility:

  • Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales)
  • Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters
  • May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries
  • Builds customer relationships to drive repeat business by relating to the customer and drive process improvements
  • Orders items to ensure appropriate inventory levels are maintained for customers
  • May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order
  • Expedites backorders
  • May pull inventory and prepare order for shipment to customer
  • Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory
  • Determines the most cost effective shipping method for customer orders
  • May handle customer returns
  • May support specific customer(s)
  • Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems
  • Performs other duties as assigned
  • Responds to customer inquires regarding products, provides quotes, and handles order entry

Requirements:

  • High school diploma or GED
  • Three (3) to five (5) years of related experience or an equivalent combination
  • Excellent communication skills including written, verbal, and listening
  • Ability to multi-task and time management skills required
  • Strong computer skills
  • Strong negotiation skills
  • Basic product knowledge
  • Reliability, organization, and attention to detail required
What we offer:
  • Healthcare coverage options
  • 401(k)
  • Tuition reimbursement
  • Vacation pay
  • Sick pay
  • Holiday pay

Additional Information:

Job Posted:
March 13, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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