Motel Manager

• Direct and manage reservation, reception and front desk operations to deliver excellent guest service
• Supervise housekeeping, room servicing and maintenance of guest facilities, ensuring high standards of cleanliness and presentation
• Oversee property and grounds maintenance, including gardens, equipment and all guest-area amenities
• Manage budgets, accounting processes, purchasing and cost-control measures to meet financial targets
• Plan and implement marketing and promotional activities to drive occupancy and revenue, including coordinating local tourism information and guest services
• Recruit, train and supervise staff across reception, housekeeping, maintenance and catering (if applicable), fostering a positive team culture
• Ensure full compliance with occupational health & safety regulations, liquor/gaming laws (if applicable) and general risk management protocols
• Monitor and review guest satisfaction and feedback – handle complaints professionally and initiate service improvement actions
• Coordinate events, group bookings, guest transport/tour arrangements or restaurant/function activities (if applicable) as part of the motel service offering
• Maintain accurate records of financial performance, guest statistics, stock and purchasing, and prepare regular reports for business owners

• Relevant Qualification
• A minimum of one year of experience as a Motel Manager
• Proven experience managing guest accommodation operations and hospitality teams
• Strong financial literacy and the ability to monitor budgets, revenue, and costs
• Excellent customer service orientation and communication skills
• A high level of organisational and problem-solving skills, with the ability to lead a team and maintain high standards under pressure

superannuation