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Direct Line Group Logo Direct Line Group · Legal

Motability Personal Injury Claims Handler

United Kingdom, Leeds Employment contract · Job Posted February 01, 2026
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Job Description

A fantastic opportunity has become available within DLG Legal Services, as a Motability Personal Injury Claims Handler. The role if offered on 12 Months Fixed Terms Contract basis and will be based at our Leeds office (smart hybrid working). We’re here for our customers when they need us most, providing expert legal support during life’s toughest moments. From personal injury claims to securing fair compensation, we handle every case with care, empathy, and efficiency – making a real difference when it matters.

Job Responsibility

  • Reporting to your Team Leader, you will be joining our dedicated Motability RTA team dealing with a mixed caseload of OIC, MOJ, complex, Fast Track claims along with Part 8 Litigated cases
  • You will have the ability to develop your existing experience to litigate on post whiplash reform cases where quantum and liability are disputed
  • You will be sympathetic to the needs of your client's to ensure a high quality service is provided and accurate legal advice is given in accordance with our policies and procedures
  • You will work to achieve personal and department wide targets whilst adhering to our service level agreements
  • You will demonstrate a highly professional manner which reflects the brand’s image and customer ethos of DLG LS department and its values
  • You will support the strategic development of the department and firm by developing high standards and growing the clients positive experience through continuous improvement initiatives

Requirements

  • Fast Track RTA claims handling experience with Personal injury, within an insurance company or law firm environment
  • A working knowledge of OIC and MOJ Pre Action Protocol and Civil Procedure Rules for Personal Injury Claims
  • A working knowledge of Tariff and Non Tariff valuations, JC Guidelines for the assessment of general damages in personal injury cases
  • Strong communication skills and able to engage effectively with clients
  • Working towards and achieving defined Business targets and measures
  • Able to work well under pressure whilst retaining high attention to detail

What we offer

  • 9% employer contributed pension
  • 50% off home, motor and pet insurance plus free Green Flag breakdown cover
  • Additional optional Health and Dental insurance
  • EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
  • Generous holidays
  • Buy as you earn share scheme
  • Employee discounts and cashback
  • 22 days holiday rising to 30 days depending on your role. Plus the chance to buy and sell up to 5 days
  • Income protection on 50% of your salary for 5 years
  • Life assurance cover at four times your salary
  • Discounts and cashback savings across hundreds of other well-known brands
  • Flexible benefits scheme
  • Salary sacrifice scheme for fully electric and plug-in hybrid cars, and for private dental and medical cover
  • Enhanced maternity, paternity, shared parental, and emergency dependant leave
  • Employee Assistance Programme (EAP), offering information on financial and mental wellbeing as well as emergency support and advice
  • Trained mental health first aiders (MHFA) for support whenever you need it
  • Volunteering opportunities through our partnership with Neighbourly
  • Up to £50 a month to match any contributions you make to your local community
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