Mortgage Servicing Customer Service Representative Job at Robert Half (Albuquerque)

Customer Service Representative

This role involves delivering excellent customer service in a financial services...

Location

United Kingdom , Epsom

Salary:

Not provided

Office Angels

Expiration Date

Until further notice

Requirements

Background in financial services or a regulated industry
experience in a fast-paced telephone customer service environment
excellent organisational skills and attention to detail
strong written, verbal, and listening communication skills
ability to manage multiple tasks and switch priorities when needed
logical, analytical approach to problem-solving
fast learner with a strong sense of curiosity
IT literate with the ability to use a range of software and internal systems
team-oriented with a proactive and flexible mindset

Job Responsibility

Maintain up-to-date knowledge of all products and services offered by our client and their affiliated companies
handle telephone enquiries from existing mortgage and savings customers, providing prompt, accurate, and helpful responses
clearly explain products and services within the scope of the client's regulatory classification as an 'information only' provider, avoiding advice or guidance
carry out all aspects of mortgage account administration, including completions, redemptions, payments, product transfers, lease extensions, and general enquiries
prepare and send standard or dictated customer correspondence, including handling lost account enquiries
perform cashiering duties at Head Office, including opening, closing, amending, and processing transactions on savings accounts using internal systems
manage changes to customer and account information such as address updates, notice requests, and nominated bank account amendments
administer ISA transfers and assist with account registration procedures
support other departments as required, such as Loans Underwriting and the New Business Team
assist with system testing for new products and features

What we offer

Friendly, supportive team culture
training and development opportunities
varied and rewarding role within the financial services sector
opportunity to make a meaningful impact on customer experience

Fulltime

Customer Service Representative

Location

United States , New Orleans

Salary:

Not provided

Standard Mortgage

Expiration Date

Until further notice

Requirements

High School Diploma -Bachelor’s degree in business administration preferred
Call center experience in mortgage lending or related field
Experienced with in person customer interactions
Proficient with Microsoft Office software and phone systems

Job Responsibility

Provide excellent customer service by delivering solutions to customer issues
Contribute to team effort
Interact with various departments to find appropriate solutions

What we offer

group medical
dental and vision plans
401(k)
Flex Spending Plan
Life Insurance
AD&D Insurance
Paid Time Off

Fulltime

Customer Service Representative

We are seeking a motivated and detail-oriented Customer Service Representative w...

Location

United States , Fairfax

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

1+ years of solid customer service experience
Previous experience in collections, mortgage servicing, or a financial services customer service role
Excellent interpersonal, verbal, and written communication skills
Strong problem-solving abilities and attention to detail
Ability to remain professional and calm during difficult or sensitive interactions
Proficiency with standard office software and customer management systems

Job Responsibility

Handle inbound and outbound customer service calls regarding account status, payments, and general inquiries
Provide clear and accurate information related to collections or mortgage accounts
Negotiate payment arrangements and resolve outstanding balances within company guidelines
Document client interactions thoroughly in the system
Collaborate with internal teams to resolve customer issues efficiently
Uphold compliance, confidentiality, and company standards at all times

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

New

Mortgage Customer Service Manager

About this role: Wells Fargo is seeking a Mortgage Contact Center Manager. In ...

Location

Philippines , Taguig City

Salary:

Not provided

Wells Fargo

Expiration Date

May 30, 2026

Requirements

5+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
2+ years of leadership experience

Job Responsibility

Manage and develop a team of Customer Service Representatives who provide low to moderately complex customer support
Engage key stakeholders and business partners associated with customer service
Identify and recommend products for customer service and productivity standards and goals, growth opportunities, and risk control development
Make decisions and resolve issues regarding escalated customer inquiries to meet business objectives
Interpret and develop standards and goals for customer service
Collaborate and consult with more experienced management, internal partners, relationship managers, and colleagues to ensure customer satisfaction
Interact directly with external customers
Manage allocation of people and financial resources for customer service
Mentor and guide talent development of direct reports and assist in hiring talent

Fulltime