Mortgage Servicing Customer Service Representative Job at Robert Half (Indianapolis)

Mortgage Servicing Customer Service Representative

Location

United States , Albuquerque

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Strong ability to navigate multiple computer systems, applications, and search tools
Excellent time management and consistent reliability
2+ years of previous experience in the loan originations space
Strong written and verbal communication skills, including phone etiquette
Minimum typing speed of 40 WPM
High School Diploma or GED
At least 2 years of mortgage servicing experience (e.g., loan servicing specialist, loss mitigation specialist)
At least 1 year of contact center or telephone-based customer service experience
Ability to obtain a Public Trust Security Clearance (credit check + background investigation required)
Ability to work an 8-hour shift (including a 30-minute lunch), Monday–Friday, based on business needs

Job Responsibility

Deliver excellent customer service by handling a variety of calls and emails from the mortgage servicing industry and the public regarding FHA guidelines and procedures
Use your mortgage servicing knowledge to research and locate answers within a knowledge database
Follow established standard operating procedures across systems, topics, and communication channels
Accurately document all customer interactions in the designated database
Stay current on FHA mortgage processes, updates, and procedural changes

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

Fulltime

Mortgage Origination Customer Service Representative

We are seeking experienced Mortgage Origination Professionals to support a high-...

Location

United States , Indianapolis

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High School Diploma or GED
2+ years of mortgage origination experience (loan processor, loan officer, junior underwriter, etc.)
1+ year of contact center or phone-based customer service experience
Ability to obtain a Public Trust Security Clearance
Strong written and verbal communication skills, including professional phone etiquette
Ability to multitask across multiple systems and applications
Typing proficiency of 40+ WPM

Job Responsibility

Provide knowledgeable support via phone and email regarding FHA mortgage guidelines and processes
Respond to inquiries from both lending professionals and the public
Deliver consistent, high-quality customer service in a fast-paced environment
Utilize mortgage industry experience to research and resolve inquiries using internal knowledge systems
Stay current on FHA policies, procedures, and regulatory updates
Apply understanding of loan origination processes to support accurate responses
Document all customer interactions within the designated system
Follow established standard operating procedures across communication channels
Ensure timely, accurate tracking of all requests and resolutions

What we offer

medical, vision, dental, and life and disability insurance
401(k) plan

Fulltime

Customer Service Representative

We are looking for a Customer Service Representative to join a mortgage services...

Location

United States , Tempe

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience in customer service, such as call center support or a similar role
Strong verbal communication skills with the ability to explain information clearly and professionally
Effective problem-solving abilities and a customer-first approach to resolving questions or concerns
Comfort working in a high-volume call environment with both inbound and outbound responsibilities
Availability to work onsite in Tempe, Arizona Monday through Friday, with one scheduled Saturday shift per month
Interest in developing knowledge of mortgage servicing and growing within the financial services field.

Job Responsibility

Respond to incoming customer calls related to mortgage accounts, including payment activity, escrow matters, and general loan questions
Place outbound calls to borrowers to discuss overdue payments and provide appropriate account support
Deliver attentive, solutions-focused service while addressing a high volume of customer interactions each day
Record call details, account updates, and customer conversations accurately within internal systems
Apply company policies, regulatory expectations, and service standards consistently during every interaction
Take part in paid training, guided shadowing, and ongoing coaching to strengthen product knowledge and call handling skills.

What we offer

Medical, vision, dental, and life and disability insurance
Company 401(k) plan
Free online training

Fulltime

Customer Service Representative

We are looking for a Customer Service Representative to join a financial service...

Location

United States , Ladera Ranch

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 1 year of experience in customer service, call center support, or another client-facing role
Strong verbal communication skills with the ability to build trust and rapport quickly
Comfortable working in a high-volume call environment and following established workflows
Accurate data entry skills and close attention to detail when documenting customer information
Ability to handle inbound and outbound calls professionally and efficiently
Experience using customer management tools such as Salesforce or similar platforms is preferred
Background in mortgage or financial services is a plus, but not required

Job Responsibility

Speak with prospective borrowers to gather initial information and create a strong first impression during each interaction
Use a guided question process to evaluate basic lending qualifications such as income, credit profile, and borrowing intent
Record customer details accurately in internal platforms, including CRM and loan-related systems
Direct suitable applicants to the appropriate Loan Officer so the process can continue efficiently
Manage a steady mix of inbound and outbound calls while meeting daily productivity and conversion goals
Provide clear, effective communication that helps customers understand next steps and feel supported throughout the conversation
Maintain organized records and complete data entry tasks with a high level of accuracy and attention to detail

What we offer

Medical
Vision
Dental
Life and disability insurance
401(k) plan

Fulltime

Customer Service Representative

Location

United States , Tempe

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience in customer service, call center support, administrative assistance, reception, retail service, or a related environment
Strong verbal communication skills with the ability to explain information clearly and professionally
Demonstrated problem-solving ability and sound judgment when addressing customer questions or payment concerns
Comfort working in a high-volume, on-site call center setting on a permanent schedule
Availability to work Monday through Friday and participate in a rotating Saturday shift once per month
Interest in developing knowledge of the mortgage industry and growing within a structured service team
Basic computer proficiency and the ability to document customer interactions accurately

Job Responsibility

Respond to incoming calls from customers with questions about mortgage accounts, payment activity, escrow matters, and general loan support
Place outbound calls to connect with borrowers regarding overdue payments and available next steps for resolving their accounts
Deliver attentive, accurate, and empathetic service while guiding customers through account concerns and routine requests
Record call details, account updates, and customer interactions thoroughly within internal servicing systems
Adhere to company procedures, regulatory expectations, and service standards in every customer interaction
Participate in onboarding, training sessions, and ongoing coaching to strengthen product knowledge and call handling skills
Manage a steady volume of inbound and outbound phone activity while maintaining quality and attention to detail

What we offer

medical, vision, dental, and life and disability insurance
401(k) plan

Customer Service Representative

Join a leading company in title and lending solutions, recognized across the cou...

Location

Canada , Oakville

Salary:

45000.00 - 50000.00 CAD / Year

Randstad

Expiration Date

July 19, 2026

Requirements

Strong customer service skills, with experience in client-facing roles
Knowledge or experience in real estate or mortgages
Excellent communication skills (written and verbal)
Comfortable working in a fast-paced environment with tight deadlines and occasional difficult customers
Proficiency in Microsoft Office Suite and ability to learn new systems
Exposure to real estate or mortgages, lending products, banking -finance

Job Responsibility

Handle inbound calls and inquiries from lawyers and law clerks (approximately 70% phone-based)
Process orders for residential title insurance and address related inquiries
Provide updates and information on title insurance and other real-estate-related products
Interact with lawyers and clerks, delivering excellent customer service under tight deadlines
Ensure accuracy in document processing and file management

What we offer

Comprehensive Training
Collaborative Team: Work with experienced professionals in a supportive and dynamic environment
Career Growth: Opportunity to grow within the real estate and mortgage services sector
Benefits: Access to company benefits after probation, including three weeks of vacation

Fulltime

Customer Service Representative

We are looking for a Customer Service Representative to support loan servicing o...

Location

United States , Columbia

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience in customer service or call center support with a strong focus on handling both inbound and outbound calls
Working knowledge of mortgage documents and the ability to review, prepare, and file related paperwork accurately
Background in researching deed information and contacting counties to obtain tax or property record details
Ability to document customer interactions thoroughly and maintain organized account notes and records
Familiarity with payment processing, account follow-up, or loan servicing support is preferred
Strong attention to detail and the ability to work accurately within compliance-driven processes
Effective communication skills and the ability to collaborate across multiple teams to resolve customer issues

Job Responsibility

Manage incoming and outgoing calls with borrowers to address questions, provide updates on loan accounts, and support timely issue resolution
Research county records related to deeds and property taxes, making outbound calls as needed to obtain accurate account information
Prepare, organize, and file mortgage and loan-related documentation while maintaining complete and precise records
Post payments and update account activity details with careful attention to documentation standards and data accuracy
Work with loan officers, underwriters, team leads, and other support partners to gather information and resolve servicing matters efficiently
Monitor accounts for concerns that require follow-up, help coordinate payment arrangements when appropriate, and track progress through resolution
Escalate complex delinquency or workout situations to the appropriate loss mitigation contacts when additional review or approval is needed
Perform duties in alignment with applicable regulations, internal policies, and quality expectations, including periodic self-review of loan data and files
Participate in ongoing training sessions to stay current on policy updates, regulatory requirements, and servicing procedures

What we offer

Medical insurance
Vision insurance
Dental insurance
Life insurance
Disability insurance
401(k) plan

Fulltime

Customer Service Representative

We are looking for a Customer Service Representative to join a mortgage and fina...

Location

United States , Tempe

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous customer service experience is required, such as call center support, administrative assistance, front desk service, retail, or a similar environment
Strong verbal communication skills with the ability to explain information clearly and professionally
Proven ability to solve problems, remain composed under pressure, and handle frequent customer interactions effectively
Comfort working in a permanent on-site position in Tempe, Arizona, Monday through Friday, with availability for one Saturday shift per month
Interest in developing knowledge of mortgage servicing and growing within the financial services industry
Basic computer proficiency and the ability to document information accurately while managing live calls

Job Responsibility

Respond to incoming customer calls related to mortgage accounts, including payment questions, escrow matters, and general loan support
Place outbound calls to borrowers to discuss overdue balances and encourage timely payment resolution
Deliver accurate information with an attentive, service-focused approach that supports a positive customer experience
Record customer conversations, account updates, and follow-up actions thoroughly within internal systems
Maintain adherence to regulatory requirements, company policies, and quality standards during every interaction
Take part in onboarding, guided training, and ongoing coaching to strengthen product knowledge and service performance
Manage a steady volume of phone activity while staying organized, attentive, and courteous throughout the workday

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan

Fulltime

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