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Mortgage Senior Loan Documentation Processor

https://www.wellsfargo.com/ Logo

Wells Fargo

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Location:
Philippines , Taguig City

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Category:
Banking

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Wells Fargo is seeking a Senior Loan Documentation Processor. We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow.

Job Responsibility:

  • Provide support in performing loan documentation duties on the most complex loan packages to ensure compliance with company's policies and government regulations
  • Process or close loans and act as a main point of contact for internal or external customers during the loan process
  • Perform administrative, operational, or customer support tasks related to complex loan packages
  • Manage an assigned pipeline of all loan types relative to business line
  • Provide subject matter expertise and interpretation of procedures to the team of Loan Documentation specialists to ensure timely completion of work
  • Interact with immediate Loan Documentation team, functional area, and internal peers outside work group on information related to the routine loan documentation process

Requirements:

  • 4+ years of customer service, loan administration, collections, or sales environment experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • Preferred US Mortgage overall experience of 2+ years
  • Understanding of US Mortgage process & related TRID regulations
  • Experience in managing US mortgage Closing or Funding process is prefered
  • MS Office Proficient & Data Analysis
  • Experience in Customer Telecommunication Contact within a Financial Services Environment, Financial Services Operations, Closing Underwriting, and Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, & education
  • Strong Pipeline Management Oversight and Routines
  • Excellent Spoken and written communication skills
  • Proactively engage with internal bank stakeholders, third parties, settlement agents via telephone to gather necessary information, documentation, clarify information & resolve mortgage closing conditions
  • Ability to conduct clear and customer centric telephone conversations to explain underwriting decisions, documentation requirements and next steps in the mortgage process
  • Effectively handle both inbound and outbound calls maintaining high levels of responsiveness and timely follow ups
  • Demonstrate active listening skills to accurately capture information and address concerns
  • Maintain accurate call logs, documenting key points and outcomes of the telephonic conversations for audit purposes
  • Collaborate cross functionally with Processing, & Sales teams for seamless communication and customer satisfaction
  • The candidate must be willing to work within US hours typically between 09:00PM- 06:00AM Manila

Additional Information:

Job Posted:
February 01, 2026

Expiration:
March 30, 2026

Employment Type:
Fulltime
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