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Mortgage Relationship Manager

Malaysia, Kuala Lumpur 2500.00 RM / Month · Job Posted June 15, 2026
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Job Responsibility

  • Hunt for new-to-bank (NTB) mortgage customers to consistently meet and exceed monthly loan sales and disbursement targets
  • Manage the end-to-end mortgage financing lifecycle: from initial financial consultation and loan package structuring to formal application submission, credit approval ing, and final loan disbursement
  • Conduct thorough financial analysis, including calculating Debt Service Ratios (DSR) and evaluating borrower risk parameters, to structure applications for optimal approval chances
  • Build, nurture, and maintain strong, proactive partnerships with external stakeholders, including real estate developers, property agencies, lawyers, and valuers, to secure a steady pipeline of referral business
  • Actively participate in property roadshows, property launches, and end-financing projects to capture market share
  • Capitalize on mortgage origination conversations to increase the bank’s product-holding per customer
  • Cross-sell complementary retail banking and wealth products, including Current and Savings Accounts (CASA), Fixed Deposits, Credit Cards, and Personal Loans
  • Ensure comprehensive client protection by actively cross-selling mortgage insurance products, such as Mortgage Reducing Term Assurance (MRTA) / Mortgage Reducing Term Takaful (MRTT)
  • Ensure absolute compliance with all banking regulations, statutory requirements, and internal standard operating procedures (SOPs)
  • Strictly adhere to Credit Policy guidelines, Know Your Customer (KYC) protocols, and Anti-Money Laundering/Counter-Terrorism Financing (AML/CTF) regulations
  • Package high-quality, accurate loan documentation to optimize credit underwriting turn-around times and minimize processing rejections
  • Deliver top-tier customer service throughout the lending process to build long-term loyalty and prompt client-led referrals
  • Handle client inquiries, complaints, and financing challenges professionally and efficiently

Requirements

  • Minimum of 2–5 years of proven sales experience ideally within banking or financial services
  • Bachelor’s Degree in Finance, Business Administration, Economics, or a related discipline
  • Possession of professional industry licenses is highly advantageous (e.g., Pre-Contract Examination for Insurance Agents (PCE), Takaful Basic Examination (TBE), and Federation of Investment Managers Malaysia (FIMM) licenses)
  • Strong credit financial acumen with excellent knowledge of mortgage products, legal property documentation, and valuation practices
  • Exceptional interpersonal, negotiation, and persuasive communication skills
  • Self-driven and highly resilient under target-driven pressures
  • Fluency in English and Bahasa Malaysia is required
  • Professional proficiency in Mandarin or local dialects (such as Cantonese) is highly beneficial

Nice to have

  • Professional proficiency in Mandarin or local dialects (such as Cantonese)
  • Possession of professional industry licenses (PCE, TBE, FIMM)

What we offer

  • great commision
  • attractive package
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