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Commerce Bank Logo Commerce Bank · Banking

Mortgage Loan Servicing Representative

United States, Kansas City 19.00 - 27.65 USD / Hour · Job Posted March 02, 2026
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Job Description

The main purpose of this job is to handle every aspect of a mortgage loan after origination. This role handles customer service, escrow accounts, loss mitigation, taxes, insurance, modifications, accounting, investor accounting and payoffs.

Job Responsibility

  • Perform routine and complex tasks in the servicing of mortgage loans in one or more of the various servicing functions
  • includes administration, cashiering, new loans/acquisitions, special loans, escrow, investor accounting, customer service or default
  • Process Payments or Advances on loans, including maintenance and adjustments, utilizing multiple systems applications
  • Process mortgage releases and subsequent documents to borrowers
  • Perform customer service via telephone, email and chat
  • Perform other duties as assigned

Requirements

  • High school diploma or equivalent combination of education and experience required
  • 2+ years Real Estate loan experience required
  • 2+ years of customer service via telephone, email and chat, experience preferred
  • Thorough knowledge of all aspects of the specific functional area and ability to understand the interrelationship of all mortgage servicing functions and the resulting impact
  • Demonstrates self-initiative in problem identification or provides assistance as needed within specific functional area as well as the group
  • Ability to work with other departments to meet time requirements
  • Ability to consistently meet or exceed minimum departmental productivity standards
  • Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
  • Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
  • Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
  • Intermediate level proficiency with Microsoft Word, Excel, Teams and Outlook

What we offer

  • employer sponsored health, dental, and vision insurance
  • 401(k)
  • life insurance
  • paid vacation
  • paid personal time
  • career development
  • education assistance
  • voluntary supplemental benefits
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