Mortgage Escrow Manager Job at Robert Half (Arlington Heights)

Tax & Insurance Escrow Manager

Location

United States , Chicago

Salary:

100000.00 - 110000.00 USD / Year

Robert Half

Expiration Date

Until further notice

Requirements

4 year degree and 5+ years Mortgage Servicing with specific experience with Tax and Insurance escrow management
Leadership – will be hiring a team of 7 people immediately
Tech savvy. Needs to improve overall systems utilization
Experience with MSP, Black Knight Mortgage servicing system
Create efficiency
Strong understanding of regulations governing escrow.

Job Responsibility

Lead all day-to-day tax, insurance, escrow administration, and related mortgage servicing operations while ensuring operational excellence, regulatory compliance, and achievement of departmental objectives
Ensure timely and accurate escrow disbursements for taxes, insurance premiums, HOA dues, and other escrowed obligations to prevent penalties, interest assessments, lapses in coverage, or borrower harm
Monitors non-escrowed accounts for the current payment of taxes and placement of appropriate insurance coverages
Oversee follow-up with clients and borrowers as appropriate
Oversee the department’s compliance with Lender Placed insurance and cancellation regulations
Ensure compliance with applicable federal and state regulations, including RESPA, CFPB servicing requirements, investor guidelines, insurer requirements, and client servicing agreements
Identify operational trends, root causes, and opportunities for corrective action and process improvement
Manage relationships with tax service providers, insurance tracking vendors, and other third-party service providers to ensure contractual obligations and service level expectations are achieved
Develop and maintain clearly written and regularly updated department procedures
Maintain compliance with state and federal laws and regulations applicable to servicing mortgage loan escrows and payment processing

What we offer

medical, vision, dental, life, and disability insurance
bonus

Fulltime

New

Customer Care Representative

As a Universal Customer Care Agent, you will support mortgage customers through ...

Location

United States , Tempe

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Prior customer service experience in a call center setting is required.
Strong communication and problem-solving skills
Ability to manage a high call volume while remaining professional and detail-oriented
Comfortable working on-site Monday–Friday with availability for one half day Saturday per month
Interest in learning the mortgage industry and growing within a structured environment

Job Responsibility

Handle inbound calls related to mortgage payments, escrow questions, and general loan support
Conduct outbound calls to customers regarding missed or past-due payments in a professional, customer-focused manner
Provide clear, accurate, and empathetic assistance on all customer inquiries
Document customer interactions accurately in internal systems
Follow all compliance, quality, and customer care standards
Participate in ongoing training, coaching, and performance development

What we offer

medical
vision
dental
life and disability insurance
401(k) plan
free online training

Fulltime

Sr. Accountant

We are looking for an experienced Sr. Accountant to support property and corpora...

Location

United States , Glen Allen

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor's degree in Accounting is required
At least 4 years of progressive accounting experience, including financial reporting and month-end close responsibilities
Strong understanding of real estate accounting principles, terminology, and property-level financial reporting
Working knowledge of U.S. GAAP, internal controls, and general ledger and sub-ledger processes
Experience preparing journal entries, account reconciliations, accruals, and variance analysis in a complex accounting environment
Proficiency with Microsoft Excel and Word

Job Responsibility

Manage recurring accounting activity for assigned properties and entities, including mortgage-related entries, escrow tracking, tax accruals, insurance amortization, depreciation, and capital reserve accounting
Prepare and post journal entries, reconcile balance sheet accounts, and review the general ledger to ensure expenses, accruals, and classifications are recorded accurately
Produce monthly draft and final financial packages within established deadlines and distribute reporting to property teams, regional partners, and leadership stakeholders
Monitor lender and banking activity by reviewing escrow disbursements, daily cash activity, wire transactions, check payments, and bank reconciliations for applicable entities
Support the month-end close process by identifying variances, resolving accounting issues, and responding to reclassification or accrual requests from operations and field management
Examine property and consolidated financial results, provide insight on performance trends, and partner with asset management and operations teams to address questions and reporting needs
Assist with audit support, tax-related compliance items, and financial inquiries from internal stakeholders, ensuring documentation is complete and deadlines are met
Contribute to process improvement efforts by helping refine accounting procedures, supporting data validation and system testing, and participating in special projects assigned by accounting leadership

What we offer

medical, vision, dental, and life and disability insurance
401(k) plan

Fulltime

Payoff And Special Loans Manager

The #1 thing on everyone's mind right now: 'Where can I find a fresh start?'. NO...

Location

United States , Chicago

Salary:

90000.00 - 95000.00 USD / Year

Robert Half

Expiration Date

Until further notice

Requirements

5+ years broad Mortgage Servicing experience with specific expertise in Mortgage Payoff and Collateral satisfaction experience
Exposure to ARM administration would be ideal
Leadership – They will be hiring 4 people immediately that this position will manage
Process improvement
Increase use of technology and process efficiency
Collaboration with other teams in the company
Experience with MSP, Black Knight Mortgage servicing system
General understanding of Mortgage Loan Compliance

Job Responsibility

Ensure compliance with all applicable federal and state servicing regulations related to payoff processing, lien releases, mortgage satisfactions, reconveyances, ARM notifications, loan modifications, and borrower communications
Ensure payoff statements are generated accurately and within required regulatory, client, investor, and company service level standards
Ensure timely preparation, execution, recording, and delivery of mortgage satisfactions, reconveyances, lien releases, and related collateral release documents. Monitor state-specific recording requirements and ensure compliance with statutory timelines
Ensure compliance with investor, insurer, agency, and client servicing requirements applicable to assigned servicing portfolios
Interpret and implement client-specific servicing requirements and operational procedures
Coordinate and support internal audits, external audits, client reviews, regulatory examinations, and quality control initiatives
Manage relationships with recording vendors, title companies, document custodians, and other third-party providers to ensure service quality and compliance
Establish quality control procedures to ensure payoff calculations, fee assessments, escrow balances, and payoff instructions are accurate and compliant with applicable requirements
Oversee payoff suspense account management and reconciliation processes to ensure accurate and timely application of payoff funds
Oversee the processing and quality review of loan modifications, subordinations, assumptions, recasts, and other special loan transactions

What we offer

medical
vision
dental
life insurance
disability insurance
401(k) plan
bonus

Fulltime

Loan Officer Assistant (Dedicated Resource)

Serve as the dedicated operational backbone for an assigned Sales Director - own...

Location

United States , Kirkland

Salary:

31.25 - 36.05 USD / Hour

Rain City Capital

Expiration Date

Until further notice

Requirements

2+ years experience as a loan officer assistant or loan processor
Knowledge of mortgage documentation, underwriting conditions, and closing requirements
Ability to manage a pipeline independently with minimal oversight
Superb customer service and communication skills, both written and verbal
High proficiency with a Loan Origination System
Exceptional attention to detail and analytical skills

Job Responsibility

Open new loans in the loan origination system
ensure all required fields are populated accurately
Collect borrower documentation (entity docs, financials, asset statements, property information)
Request and follow up on signed loan applications
Order appraisals and any required inspections
Maintain a clean, organized loan file at all times
Serve as the borrower's primary point of contact for documentation requests and status updates
Respond to borrower inquiries within one business day
Manage the conditions list
Coordinate signing logistics

Fulltime

Loan Officer

We're hiring loan officers! Enjoy great pay, flexibility, and a unique company c...

Location

United States , Texas

Salary:

Not provided

Rain City Capital

Expiration Date

Until further notice

Requirements

1+ years sales experience (mortgage loan origination preferred)
Real Estate, Title, Escrow company sales experience a plus
Experience using an advanced CRM as well as the Microsoft Office Suite
Able to work in a fast-paced environment and manage conflicting priorities

Job Responsibility

Originate business-purpose loans for real-estate investors
New leads provided daily
Full in-house processing support
Friendly-competitive sales floor that hits six figures on the regular

What we offer

Generous compensation structure
Established CRM and sales tech
Flexible hours and remote work options
Full benefits: medical, dental, vision
401k
Sales team enjoys healthy, fun competition
New leads provided daily from multiple sources
Fast processing times with in-house support team
Competitive rates and in-demand loan products
Dedicated in-house marketing team

Fulltime

Customer Service Representative

Location

United States , Tempe

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience in customer service, call center support, administrative assistance, reception, retail service, or a related environment
Strong verbal communication skills with the ability to explain information clearly and professionally
Demonstrated problem-solving ability and sound judgment when addressing customer questions or payment concerns
Comfort working in a high-volume, on-site call center setting on a permanent schedule
Availability to work Monday through Friday and participate in a rotating Saturday shift once per month
Interest in developing knowledge of the mortgage industry and growing within a structured service team
Basic computer proficiency and the ability to document customer interactions accurately

Job Responsibility

Respond to incoming calls from customers with questions about mortgage accounts, payment activity, escrow matters, and general loan support
Place outbound calls to connect with borrowers regarding overdue payments and available next steps for resolving their accounts
Deliver attentive, accurate, and empathetic service while guiding customers through account concerns and routine requests
Record call details, account updates, and customer interactions thoroughly within internal servicing systems
Adhere to company procedures, regulatory expectations, and service standards in every customer interaction
Participate in onboarding, training sessions, and ongoing coaching to strengthen product knowledge and call handling skills
Manage a steady volume of inbound and outbound phone activity while maintaining quality and attention to detail

What we offer

medical, vision, dental, and life and disability insurance
401(k) plan

Customer Experience Specialist

This role is ideal for someone who thrives in a fast-paced contact center, commu...

Location

United States , Coppell

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience in a call center or high-volume customer support environment is required.
Strong verbal and written communication skills with the ability to handle sensitive conversations professionally.
Ability to manage multiple browser-based systems and technology tools at the same time.
Comfortable assisting customers with payment-related discussions and early-stage collection activity.
Proven adaptability, sound judgment, and resourcefulness when working through customer issues.
Experience with email correspondence and accurate documentation is preferred.
Exposure to mortgage servicing or related financial services is helpful, but strong non-financial customer service experience is also valued.

Job Responsibility

Respond to a high volume of incoming and outbound customer interactions related to mortgage accounts with efficiency.
Guide borrowers through questions involving escrow activity, property taxes, payment processing, and refinance-related requests.
Support early-stage collections efforts for accounts up to 60 days past due while maintaining a service-focused and respectful customer experience.
Navigate multiple internal applications and AI-assisted resources to research account details and provide accurate information.
Document customer conversations thoroughly and complete follow-up tasks in a timely manner to ensure service continuity.
Resolve routine account issues, identify next steps for more complex concerns, and escalate when appropriate.
Participate in training, post-training scheduling, and periodic Saturday rotation coverage with provided compensatory time.
Contribute to a detail-focused team environment by following service standards, communication expectations, and business casual workplace guidelines.

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

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Mortgage Escrow Manager

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