Mortgage Consumer Direct Sales Consultant

• Manage inbound and outbound calls, with follow-up to existing and potential customers offering Wells Fargo mortgage products and services
• Interact with customers to understand their needs and provide them with high quality customer service
• inform prospective and existing customers of Wells Fargo Home Mortgage programs
• analyze and offer mortgage loan products based on the client's needs
• Present recommendations for resolving more complex situations, and exercise some independent judgment while developing understanding of loan applications, pricing loans, or locking loan rates
• Collaborate with fulfillment partners to meet the needs of our clients throughout the origination process
• Maintain high standard of client satisfaction by ensuring timely and proactive customer communication
• Navigate between multiple screens, databases and applications to accurately capture information needed from the customer, while holding a conversation

2+ years of Mortgage Consumer Direct Sales experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Experience in loan origination
• Strong understanding of mortgage sales, origination processes and industry regulations
• Experience working in goal-driven environments
• Experience in sales
• Experience communicating financial concepts to customers
• Strong communication skills both interpersonal and written and the ability to thrive in a fast-paced environment
• Detail-oriented with strong organization and time management skills