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Mortgage Consultant

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Leeds Building Society

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Location:
United Kingdom , Newcastle upon Tyne

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Category:
Banking

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Contract Type:
Not provided

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Salary:

29000.00 - 33000.00 GBP / Year
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Job Description:

Join our dedicated Direct Mortgage team as a Mortgage Consultant, to give our members the great service and advice we pride ourselves on via our telephony channel. The role will be based on site for the first 6 months at our Cobalt Office, just 10 minutes away from the vibrant city of Newcastle and then will have flexibility for home working 2-3 days per week. Our Direct Mortgage Department is open Monday to Friday 8am-6pm and Saturdays 9am-5pm and shifts will be between those times (typically 1 in 4 Saturdays).

Job Responsibility:

  • Provide specialist advice and guidance on our products, whilst meeting all FCA/PRA regulatory requirements
  • Provide expert advice to support existing customers looking to switch to a new mortgage product and/or manage their existing mortgage
  • Build rapport, trust, and relationships with your customers to enable you to provide an advised recommendation based on the customers' needs and circumstances
  • Document information in a clear and accurate manner

Requirements:

  • Full CeMAP (or equivalent) - essential
  • Previous experience of giving Mortgage Advice to customers looking to switch to a new mortgage product and/or manage their existing mortgage - essential
  • Excellent organisational skills and the ability to effectively manage multiple sources of information
  • A proven track record in achieving objectives and performance measures
  • Excellent written and verbal communication skills
What we offer:
  • Hybrid working – 2 days per week in the office
  • Annual bonus of up to 12%
  • Matched pension contributions up to 10%
  • 26 days holiday, plus bank holidays and holiday purchase scheme
  • Colleague Mortgage and Saver products
  • 2 days' volunteering per year

Additional Information:

Job Posted:
January 31, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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