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Leeds Building Society Logo Leeds Building Society · Banking

Mortgage Consultant

United Kingdom, Newcastle upon Tyne 29000.00 - 33000.00 GBP / Year · Job Posted January 31, 2026
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Job Description

Join our dedicated Direct Mortgage team as a Mortgage Consultant, to give our members the great service and advice we pride ourselves on via our telephony channel. The role will be based on site for the first 6 months at our Cobalt Office, just 10 minutes away from the vibrant city of Newcastle and then will have flexibility for home working 2-3 days per week. Our Direct Mortgage Department is open Monday to Friday 8am-6pm and Saturdays 9am-5pm and shifts will be between those times (typically 1 in 4 Saturdays).

Job Responsibility

  • Provide specialist advice and guidance on our products, whilst meeting all FCA/PRA regulatory requirements
  • Provide expert advice to support existing customers looking to switch to a new mortgage product and/or manage their existing mortgage
  • Build rapport, trust, and relationships with your customers to enable you to provide an advised recommendation based on the customers' needs and circumstances
  • Document information in a clear and accurate manner

Requirements

  • Full CeMAP (or equivalent) - essential
  • Previous experience of giving Mortgage Advice to customers looking to switch to a new mortgage product and/or manage their existing mortgage - essential
  • Excellent organisational skills and the ability to effectively manage multiple sources of information
  • A proven track record in achieving objectives and performance measures
  • Excellent written and verbal communication skills

What we offer

  • Hybrid working – 2 days per week in the office
  • Annual bonus of up to 12%
  • Matched pension contributions up to 10%
  • 26 days holiday, plus bank holidays and holiday purchase scheme
  • Colleague Mortgage and Saver products
  • 2 days' volunteering per year
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