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Mortgage collections officer

https://www.randstad.com Logo

Randstad

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Location:
Australia , Sydney

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Category:
Finance

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Contract Type:
Not provided

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Salary:

90000.00 AUD / Year
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Job offer has expired

Job Description:

Join an experienced collections team within a well established financial service company. Our client, a highly reputable financial services firm in Chatswood, specialises in Commercial Collections within business finance, insurance, loans and investments. They are looking for an experienced Collections Officer to join their high-performing team.

Job Responsibility:

  • Managing a large ledger of secured asset contracts that require monthly collections
  • Managing a large ledger of secured asset contracts that require recoveries actions
  • Skip tracing early-stage delinquencies and late-stage debtors using private databases and open source intelligence tools
  • Negotiating collections, settlements and payment plans with debtors
  • Liaising with 3rd party repossession teams about location of assets and debtors to enforce contract terms and recover missing/stolen assets
  • Preparing and sending documents to clients and repossession teams
  • Documenting accurate and thorough notes surrounding recoveries activities
  • Manage a high volume of inbound and outbound collections calls with professionalism
  • Maintain accurate and detailed records of all communications in the database
  • Provide exceptional customer service and maintain positive client relationships throughout the collections process

Requirements:

  • Proven experience in mortgage collections, specifically with skip tracing tools and techniques
  • Strong communication, negotiation, and problem-solving skills
  • Confidence in using collections databases and skip tracing resources
  • High attention to detail and excellent organisational skills
  • A positive and resilient attitude with a clear desire to grow within the company
  • Late stage recoveries is a must
What we offer:
  • Generous base salary with superannuation
  • A collaborative, down-to-earth team environment that values initiative, teamwork, and genuine customer care, not just metrics
  • Fantastic opportunity for long-term career progression and development support
  • Hybrid Work: Enjoy flexibility after your first week of training

Additional Information:

Job Posted:
January 10, 2026

Expiration:
January 10, 2026

Work Type:
Hybrid work
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