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Mortgage Collections / Mortgage Collector / Collections Specialist

United Kingdom Employment contract 26250.00 GBP / Year · Job Posted June 29, 2026
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Job Description

Our client is highly successful Mortgage Lender and has gone from strength to strength and almost doubled in size over the last few years. They offer a refreshingly different approach to mortgage lending and truly believe in trying to give everyone the opportunity to own their own property. As a result of their growth, they are seeking experienced Mortgage Arrears Collections Agents, who are professional, confident and empathetic by nature. Successful applicants will also be used to treating customers as individuals demonstrating an understanding of their unique set of circumstances that has ultimately led them to fall behind on their payment(s).

Job Responsibility

  • Communicate with customers who have fallen into Arrears on their Mortgage account and provide them with positive solutions to their accounts, whilst adhering to regulations & legislation
  • Spend the working day on the telephone to customers alongside a small amount of Administration

Requirements

  • 100% Telephone-Based, Debt Collections experience (Business 2 Consumer, B2C)
  • Experience working in an FCA regulated environment

What we offer

  • Fully remote working with fully remote training
  • All I.T equipment supplied
  • A yearly bonus
  • Frequent staff incentives which include high street vouchers
  • Annual awards
  • Employee assistance and welfare programme
  • Private healthcare
  • Subsidized gym memberships
  • Long term progression opportunities
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