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The Mortgage Clerk plays a crucial role in the daily administration of customer activities, specifically providing administrative support services to the USDA. This position involves a variety of tasks, including generating letters, reviewing documents, entering data, and conducting quality assurance activities to ensure smooth operations and customer satisfaction.
Job Responsibility:
Data entry, imaging documents, sort/scan incoming mail, prepare UPS labels for overnight mailings
Research accounts, investigate unauthorized assistance cases, provide resolution
Works and imports correspondence in the Electronic Customer File
Responds to phone calls, voicemails, status calls, and emails, provide customer service support via email and phone
Procures information from Insurance Companies via Telephone, update insurance information in LoanServ, issue payments to insurance companies
Process tasks in LoanServ, process charge off and debt cancellations, process Skip trace information
Document global system notes in Sagent
Requirements:
Ability to obtain, maintain and access classified information at the Public Trust level
Basic mathematics skills
Prior customer service experience
High School or GED Diploma and a minimum of seven (7) years relevant experience, or an Associates degree and a minimum of (5) years relevant experience