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Mortgage Clerk

United States, St. Louis · Job Posted January 04, 2026

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Job Description

The Mortgage Clerk plays a crucial role in the daily administration of customer activities, specifically providing administrative support services to the USDA. This position involves a variety of tasks, including generating letters, reviewing documents, entering data, and conducting quality assurance activities to ensure smooth operations and customer satisfaction.

Job Responsibility

  • Data entry, imaging documents, sort/scan incoming mail, prepare UPS labels for overnight mailings
  • Research accounts, investigate unauthorized assistance cases, provide resolution
  • Works and imports correspondence in the Electronic Customer File
  • Responds to phone calls, voicemails, status calls, and emails, provide customer service support via email and phone
  • Procures information from Insurance Companies via Telephone, update insurance information in LoanServ, issue payments to insurance companies
  • Process tasks in LoanServ, process charge off and debt cancellations, process Skip trace information
  • Document global system notes in Sagent

Requirements

  • Ability to obtain, maintain and access classified information at the Public Trust level
  • Basic mathematics skills
  • Prior customer service experience required
  • High School or GED Diploma and a minimum of seven (7) years relevant experience, or an Associates degree and a minimum of (5) years relevant experience
  • or equivalent combination of education/experience

What we offer

  • Medical
  • Dental
  • Vision
  • Company Life Insurance
  • Short-Term and Long-Term Disability Insurance
  • 401(K) Immediate Vesting
  • Professional Development Assistance
  • Legal Aid Assistance Program
  • Family Planning / Fertility Assistance
  • Personal Time Off
  • Observance of Federal Holidays
  • Employee Assistance Program (EAP)
  • Training and Development Opportunities

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