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Mortgage Case Handler

United Kingdom, Abergavenny 25000.00 - 30000.00 GBP / Year · Job Posted June 29, 2026
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Job Description

Brook Street are delighted to be partnered with a highly regarded organisation who are looking to add a Mortgage Case Handler to their expanding team. You'll play a key part in managing mortgage applications from submission right through to completion - keeping everything running smoothly for clients and colleagues alike.

Job Responsibility

  • Managing your own caseload of mortgage applications, ensuring each one meets regulatory and company standards
  • Acting as the main point of contact for clients, updating them at every stage and resolving queries with professionalism and care
  • Reviewing documentation to ensure accuracy and compliance
  • Liaising with lenders, solicitors, and other stakeholders to progress cases efficiently
  • Supporting the wider team with general administrative and office duties

Requirements

  • CeMAP qualification is essential
  • Experience in mortgage administration or financial services would be an advantage
  • Strong communication and organisational skills, with excellent attention to detail
  • A proactive team player who can also work independently
  • A full driving licence and access to your own vehicle are required

Nice to have

Experience in mortgage administration or financial services would be an advantage

What we offer

  • Competitive salary
  • Annual profit-sharing scheme
  • 30 days holiday + bank holidays
  • 15% pension contribution (generously employer-led)
  • Modern offices and supportive team environment

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