Mortgage Bilingual Contact Center Representative - (Spanish)

• Support customers and ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
• Interact with customer service team and perform moderately complex customer support tasks
• Manage risk by following all policies and procedures and staying abreast of changes to them
• Advocate for digital services such as online delivery of statements and other documents, eSign paperwork, and any other digital opportunities, as needed
• Receive direction from customer service supervisor and escalate non-routine questions

1+ year of Customer Service, Financial Services or Contact Center support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Contact center experience from Financial Services
• Supported inbound and outbound calls preferably with blended process experience
• Strong verbal communication skills in English and Spanish
• Demonstrated technical acumen with the ability to navigate and work effectively across multiple systems