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Mortgage Associate

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Bank of Ireland

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Location:
United Kingdom , Bristol

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Category:

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Contract Type:
Not provided

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Salary:

Not provided

Job Responsibility:

  • Provide excellent customer service to support customers and brokers through the various stages of the mortgage journey over the telephone and via webchat
  • Ensure that information provided to customers is up to date and accurate
  • Adopt the role of a Bank of Ireland ambassador demonstrating willingness to really commit for both colleagues and customers

Requirements:

  • Consistent record of providing excellent customer service preferably in a contact centre environment but not a must
  • Excellent verbal and written communication skills (telephony and webchat)
  • Passion for always doing the right thing for both customers and colleagues
  • Good attention to detail whilst working in a fast-paced environment
  • Willingness to learn and develop with a good grasp of technology
  • An ambassador for doing the right thing and promoting a fun and positive culture

Nice to have:

  • Previous experience in the financial industry
  • Good attention to detail whilst working in a fast-paced environment
  • Willingness to learn and develop with a good grasp of technology
What we offer:
  • 24 days annual leave
  • Excellent pension contributions
  • 6 months paid maternity leave
  • Innovative fertility and surrogacy policy
  • Working parent and carer supports
  • Substantial health insurance contribution
  • Employee assistance program
  • Financial wellbeing coaches
  • Support to pursue educational and professional qualifications

Additional Information:

Job Posted:
April 27, 2026

Expiration:
April 30, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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