This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
We are looking for a dedicated Mortgage Assistant to join our team in Phoenix, Arizona. This long-term contract position offers an opportunity to work in a dynamic environment, assisting homeowners with mortgage solutions while addressing default-related issues. The ideal candidate will bring expertise in loss mitigation and mortgage servicing while demonstrating exceptional organizational and communication skills.
Job Responsibility:
Assess homeowners' qualifications for various mortgage assistance programs and propose suitable solutions
Facilitate negotiations for workout agreements and create trial, repayment, or forbearance plans tailored to individual needs
Monitor foreclosure and pre-foreclosure activities, ensuring timely review of mortgage assistance production reports and other relevant data
Collaborate with team members to manage default-related reports and maintain compliance with industry standards
Provide exceptional support in handling escalated delinquent accounts, ensuring prompt resolution
Stay informed about foreclosure and bankruptcy procedures to effectively assist clients
Perform accurate documentation and tracking of loss mitigation agreements and related activities
Deliver consistent updates and reports to stakeholders while meeting deadlines
Maintain a high level of attention to detail in all tasks and communications
Take on additional responsibilities as assigned to support team objectives
Requirements:
At least 1 year of experience in collections or loss mitigation
High school diploma or equivalent educational qualification
Prior experience in mortgage servicing, portfolio management, or default servicing
Familiarity with loan modifications, forbearances, and national real estate management processes
Strong oral and written communication skills with the ability to convey complex information clearly
Proven ability to solve problems and handle multiple tasks efficiently
Exceptional organizational skills with attention to detail
Ability to work independently in a fast-paced environment while maintaining productivity
What we offer:
medical, vision, dental, and life and disability insurance