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Mortgage Assessor

leedsbuildingsociety.co.uk Logo

Leeds Building Society

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Location:
United Kingdom , Newcastle upon Tyne

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Category:

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Contract Type:
Not provided

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Salary:

24500.00 - 29000.00 GBP / Year

Job Description:

Join our dedicated Direct Mortgage team as a Mortgage Assessor, to give our members the great service we pride ourselves on via our telephony channel. This is a telephone-based role where you will be required to build rapport and trust with your customers. This is a fantastic opportunity for you to start your mortgage career with us which could lead to you completing your CeMAP accreditation, an industry recognised qualification.

Job Responsibility:

  • Providing guidance on mortgage products and services
  • Helping customers buy their own home
  • Conducting Agreement In Principle appointments (establishing mortgage criteria eligibility & affordability) for residential mortgage customers

Requirements:

  • Partial CeMAP (or equivalent) and/or commitment to study for the full qualification
  • Previous experience within a customer service role (essential)
  • Experience within financial services or a regulated environment (preferred but not essential, as full training will be provided)
  • Experience of working with mortgages (preferred but not essential)
  • Excellent organisational skills and the ability to effectively manage multiple sources of information
  • Excellent written and verbal communication skills
  • Proven track record in achieving objectives and performance measures

Nice to have:

  • Experience within financial services or a regulated environment
  • Experience of working with mortgages
What we offer:
  • Annual bonus of up to 12%
  • Matched pension contributions up to 10%
  • 26 days holiday, plus bank holidays and holiday purchase scheme
  • Colleague Mortgage and Saver products
  • 2 days' volunteering per year

Additional Information:

Job Posted:
January 31, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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