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Join our dedicated Direct Mortgage team as a Mortgage Assessor, to give our members the great service we pride ourselves on via our telephony channel. This is a telephone-based role where you will be required to build rapport and trust with your customers. This is a fantastic opportunity for you to start your mortgage career with us which could lead to you completing your CeMAP accreditation, an industry recognised qualification.
Job Responsibility:
Providing guidance on mortgage products and services
Helping customers buy their own home
Conducting Agreement In Principle appointments (establishing mortgage criteria eligibility & affordability) for residential mortgage customers
Requirements:
Partial CeMAP (or equivalent) and/or commitment to study for the full qualification
Previous experience within a customer service role (essential)
Experience within financial services or a regulated environment (preferred but not essential, as full training will be provided)
Experience of working with mortgages (preferred but not essential)
Excellent organisational skills and the ability to effectively manage multiple sources of information
Excellent written and verbal communication skills
Proven track record in achieving objectives and performance measures
Nice to have:
Experience within financial services or a regulated environment
Experience of working with mortgages
What we offer:
Annual bonus of up to 12%
Matched pension contributions up to 10%
26 days holiday, plus bank holidays and holiday purchase scheme