Mortgage Advisor, HSBC

HSBC

Location:
Malaysia, Puchong, Kuala Lumpur

Category:
Banking

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking and Insurance. We are currently seeking an ambitious individual to join our Wealth and Personal Banking team in the role of Mortgage Advisor, working together with colleagues to define, manage and achieve divisional business targets.

Job Responsibility:

To handle all referred mortgage applications by LG Type 2
To perform verification of customer information included personal details, income declaration and payment capacity prior submission via recorded telephone
To appeal and follow up on customer mortgage application status
Provide sound justification and write up for customer application
To ensure all customer documents is in order prior submission and follow up with customer on additional required information during sales process
To ensure all mortgage application are accurate and in accordance with the HSBC Bank policy standards and regulatory requirements
Meeting customer expectations in terms of efficiency, accuracy, timeliness and professionalism of respond either face to face or at the telephone
Make a regular visit to LG Type II agency to maintain strong referral relationship and timely update on policy update and on-going promotion
To ensure high standard of sales and service level as required by bank's standard by providing excellent customer engagement and experience journey

Requirements:

A university degree is preferred for this role as it involves analytical capacity and quick and measured responses on a daily basis
Candidates must have at least 2 to 3 yrs experience in managing and dealing with quality assurance and audit related in a sales environment
Experience in Mobile Sales/Direct Sales environment will be an added advantage
Must be meticulous, detailed and must be strong in written English to be able to present findings and recommendation from a Quality Assurance perspective
Candidate must be well versed with the various risk factors and system dependency and be able to make suitable decisions
Candidate must be proficient in English
Mandarin and Bahasa Language will be an advantage
Advanced computer skills in Excel, Power point and word is the key requirement for this role

Nice to have:

Experience in Mobile Sales/Direct Sales environment
Mandarin and Bahasa Language will be an advantage

Additional Information:

Job Posted:
July 03, 2025

Expiration:
August 31, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Mortgage Advisor