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Mortgage Administration Teamleader

United Kingdom, Leicester Employment contract 36000.00 - 39000.00 GBP / Year · Job Posted May 13, 2026
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Job Description

Are you an experienced administrator with a passion for leadership and delivering outstanding customer service? We're looking for an Mortgage Operation Supervisor to support the day-to-day running of a busy mortgage and protection administration team. This is a fantastic opportunity to step into a leadership role where you'll play a key part in driving performance, developing people, and ensuring a smooth customer journey from application through to completion.

Job Responsibility

  • Managing and motivating a team to achieve performance targets and SLAs
  • Supporting mortgage and protection cases from submission through to completion
  • Communicating effectively with advisers, customers, lenders, solicitors, and other stakeholders
  • Ensuring all documentation is accurate, complete, and submitted on time
  • Monitoring case progress and keeping stakeholders informed
  • Delivering coaching, feedback, and regular 1:1s to develop team members
  • Maintaining compliance with regulatory requirements and data protection standards
  • Contributing to a positive team culture and leading by example
  • Deputising for the Administration Team Manager when required

Requirements

  • Previous experience in an administrative leadership or supervisory role
  • Background in financial services (mortgages and/or insurance preferred)
  • Experience working with multiple stakeholders
  • Strong leadership and team development skills
  • Excellent communication and organisational abilities
  • High attention to detail and a methodical approach
  • Ability to prioritise and manage multiple workloads
  • Customer-focused with a proactive, solution-oriented mindset
  • Resilient, adaptable, and motivated to drive results
  • High level of integrity and professionalism

What we offer

  • Opportunity to lead and shape a high-performing team
  • Varied and fast-paced role with real impact on customer outcomes
  • Supportive environment with opportunities for development
  • Multi-site exposure across the business
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