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Morpheus Success Engineer

https://www.hpe.com/ Logo

Hewlett Packard Enterprise

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Location:
India , Bangalore

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

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Job Description:

In the HPE Hybrid Cloud, we lead the innovation agenda and technology roadmap for all of HPE. This includes managing the design, development, and product portfolio of our next-generation cloud platform, Green Lake. Working with customers, we help them reimagine their information technology needs to deliver a simple, consumable solution that helps them drive their business results.

Job Responsibility:

  • Monitor escalated queue for new cases, respond to/update all cases in a timely fashion
  • Work with entire support team to share caseload appropriately
  • Providing technical support to customers and users
  • Escalate cases as necessary with appropriate documentation for the next engineer to address
  • Work with account managers for updates/priority/difficulty regarding cases
  • Reproduce issues as necessary, document and submit bugs to development to be addressed
  • Work with development to confirm if bugs/regressions were fixed in a specific release
  • Review forums to provide knowledge if applicable and assist customers with submitting feature requests if needed
  • Attend daily stand up meeting, respond to/raise questions about cases

Requirements:

  • 3+ years of work experience
  • 2+ years of relevant work experience in a technical role
  • 2+ years experience in Linux or Windows server administration
  • 1+ years experience with 1 or more of the following: VMware, AWS, GCP, Azure, Nutanix, KVM
  • Basic networking troubleshooting skills including IPv4, load balancers, and proxies

Nice to have:

  • Understanding of microservices architectures like databases, message queues, indexing and Java applications
  • Understanding of on-premises hypervisor technologies like VMware vSphere, OpenStack, or KVM
  • Knowledge of cloud architecture and services like Amazon AWS, Microsoft Azure, or Google Cloud
  • Bachelor’s degree in Information Technology or Computer Science
What we offer:
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion

Additional Information:

Job Posted:
May 21, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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