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Morpheus Enterprise and VMware Essentials Support Engineer

https://www.hpe.com/ Logo

Hewlett Packard Enterprise

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Location:
India , Bengaluru

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you

Job Responsibility:

  • Provide technical support for VM Essentials and Morpheus Enterprise deployments across on‑prem, hybrid, and cloud environments
  • Diagnose and troubleshoot issues related to virtualization, compute, storage, networking, and automation platforms
  • Drive timely resolution of support cases in alignment with SLAs
  • Assist customers during PoC cycles with configuration validation, environment readiness, and blocker resolution
  • Document solutions, FAQs, and best practices to improve internal knowledge bases
  • Collaborate with cross‑functional teams including Product, Engineering, and Sales Engineering to ensure customer success
  • Lead customer PoC's end‑to‑end, ensuring successful deployment and evaluation
  • Analyze deeper issues across storage, network, hypervisors, and orchestration layers
  • Work closely with Product/Engineering teams to validate customer-found defects
  • Serve as a technical advisor for partners and premium customer accounts
  • Mentor Intermediate engineers and help improve team technical capabilities

Requirements:

  • Mandatory Linux Expertise
  • Strong L2/L3 Linux troubleshooting skills in enterprise environments
  • 3–7 years of experience supporting virtualization, cloud, or datacenter systems
  • Strong troubleshooting in compute, storage, networking, or automation solutions
  • Experience with PoC's, deployments, or customer‑facing technical roles
  • Proficiency in scripting/log analysis (PowerShell, Bash, Python preferred)
  • Experience diagnosing system issues related to OS performance, services, storage, networking, and system logs
  • Ability to perform root cause analysis and resolve complex production issues
  • Deep understanding of the networking concepts, exposure to SDN is an added asset
  • Exposure to Morpheus, vSphere, vCenter, or comparable CMP/VM platforms
  • Experience with hybrid cloud environments (Azure, AWS, GCP)
  • Understanding of API integrations, automation workflows, or infrastructure-as-code tools
  • Ability to work in fast-paced environments with global customers

Nice to have:

  • Exposure to Morpheus, vSphere, vCenter, or comparable CMP/VM platforms
  • Experience with hybrid cloud environments (Azure, AWS, GCP)
  • Understanding of API integrations, automation workflows, or infrastructure-as-code tools
What we offer:
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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